FreedomVoice

FreedomVoice Virtual Phone
Product: FreedomVoice
Type: Professional Only

Rating:
Customer Rating:

Reviewed by:
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Entry Price: $9.95/mo

FreedomVoice Is Best For:

FreedomVoice offers their customers the ability to customize features to meet their most specific needs, this ability gives customers the flexibility that other Virtual PBX’s simply don’t have. Be aware that these customizations will come at an added cost however, so if you have very specific needs that other Virtual PBX’s can’t meet, and are willing to pay to get them, then FreedomVoice may be a good fit for you.

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FreedomVoice Pro’s and Con’s

Pros

  • WebLINK Internet Control Panel
  • Ability to Easily Customize features

Cons

  • Limited Customer Support/Poor response times
  • Plans/Features options not readily available
  • Many features incur additional monthly fees
  • $10/mo for a local line

Detailed Features of FreedomVoice

FreedomVoice was established in 1996 and was one of the first providers of toll free virtual office solutions in the Unites States. Today, FreedomVoice provides businesses with communications tools and cutting-edge features to enhance their professional image, improve their connectivity, create flexibility, and increase efficiency.

Setup/Installation FeeNo
Cancellation/Deactivation FeeNo
Free TrialYes, FreedomVoice offers a 30 Day Free Trial
Customer ServiceMonday-Friday 6:00 a.m. – 6:00 p.m. PST
Included MinutesStart: 300/mo
Edge: 1,000/mo
Suite: 2,500/mo
Overage MinutesStart: 4.9¢
Edge: 4.5¢
Suite: 3.9¢
Included Phone Numbers(Professional)1
Cost for Additional Phone NumbersToll Free: $5/ea/mo
Local: $10/ea/mo
ExtensionsStart: 10
Edge: 25
Suite: 100
Local and Toll Free Transfer Fee$30 - one time fee
Vanity Number Fee$30 - one time fee
True 800 Number Fee$30 - one time fee, but not always available

What We Like About FreedomVoice

24/7 Free Teleconferencing:

FreedomVOICE is now offering this feature FREE for one year. After that, it’s only $5 a month plus minute usage to continue the service. This reservation-less service gives you a permanent toll-free number that is available 24/7 for your conferences.

No More 2-Leg Billing:

We give FreedomVoice credit for discontinuing their practice of 2-leg billing within the U.S. What 2-Leg billing means, is that a provider charges for the incoming call to the pbx and then again to connect from the pbx to your number. There is one exception with FreedomVoice to this however, and that is Canada, in which calls from Canada to a Canadian number are charged 6.9 cents on the incoming leg and an additional 4.4 for the connected leg.

WebLINK Internet Control Panel.

WebLINK is an online control panel that lets you manage your FreedomVOICE Virtual Office from anywhere, if you have Internet access. WebLINK allows you to check your voice and fax messages from any computer. It also allows you to make changes to your virtual office settings in real-time, offering the tools and reports you need to fit your virtual PBX to your changing business needs. Turn your voice system into a virtual PBX through the WebLINK web access system.

Customization of Features:

FreedomVoice offers a number of customizations that add to the flexibility of their toll free systems. If you have specific needs for your business, FreedomVoice can create customized systems to fulfill your specific business request.

What We Don’t Like About FreedomVoice

Incomplete List of Features:

If you visit the website of FreedomVoice, you will not have quick access to the list of its available features or plans and pricing. It does not have a features tab readily apparent. You would have to act like you are signing up, without actually completing it, to get the prices and features. And once you have finally seen the list, you will notice that only a few features are included. One would think that those are all the features that they actually offer. So we have included the complete list of features in this review to inform all readers:

Complete list of features:

Dedicated Toll Free, Voicemail, Unlimited Voicemail Storage, Email Delivery, Integrated Fax (Send and Receive), Auto Attendant, Access by Phone, Follow Me Forwarding, Call Announce, Call Hold, Call Screening, Call Transfer, ACD Queuing, Hold Music, Random Hold Music, Non-Blockable Caller ID (toll-free number only), Web interface, Cardless Calling Card, Call Reports, Return Calls, Call Block, Pager Alert, Fax On Demand, Voice On Demand, SMS Notifications, Simultaneous call forwarding, Dial by name, Dial by extension, Hunt Groups, Questionnaires.

Additional Monthly Charges for Local Lines:

With Freedom Voice, unlike all of our other providers, having a local line will get you a $10 a month additional charge. This seems a bit steep, since none of the other providers we review charge a monthly fee for a local line if you select a local number as one of the included lines in the plan you select.

Many “Standard” features Incur Additional Fees:

With FreedomVoice Expect to be charged additional monthly fees for many features that are standard with other providers. *** UPDATE: we were given wrong information *** There is no additional charge for answering rules or queing. And they do offer a click-to-call feature at no additional charge. However after 1 year, Call Conferencing will cost you $5/mo, and if you want Call Recording which is a standard feature with Phone.com, it will set you back a stunning $69.95/month. Their pricing with regards to everything from addional lines to which features are included versus are a paid service, can be difficult to determine and grasp. This may be due the the fact that they will customize any feature that a client asks for, so this makes a full list of features and pricing difficult to determine.

Limited Customer Support Times:

Their customer support is available for very limited time-frame (Monday-Friday 6:00 a.m. – 6:00 p.m. PST) unlike the 24/7 customer support available to other virtual phone systems.

FreedomVoice Review Summary

FreedomVoice offers most of the same features available in a our other virtual phone system vendors, plus some added extras that we have not seen in other systems. We like how they offer their customers the ability to customize features to meet their specific needs – this gives them the flexibility that others simply don’t have. This flexibility will allow them to build intelligent and elegant solutions to the customers’ most specific needs.

However, the fact that they charge fees for some of what are considered standard features with most other providers, can get expensive depending upon your needs. Combine this with limited customer service availabllity and a very limited free trial period, and we just feel that there are better choices available at this time if you don’t need to heavily customize your features for specific needs.

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Lynn Rockwell

Editor at VirtualPhoneSystemReviews
Lynn is the owner and chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things soccer related. She has been married for over 30 years to one great guy and has two adult children. Not to mention also being the human companion to three cats - Jynx, Calley, and Spanky.

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FreedomVoice Average Customer Rating: 2 from 14 ratings

FreedomVoice Customer Reviews

    Leave a Review

  1. says

    Subject:
    FreedomVoice
    Rating: 5

    Hello everyone. I am so sorry you guys are having a hard time. WE LOVE THE SERVICE FROM FREEDOM VOICE. We are a group of people that takes calls from people that are in need of help. We transferred our AT&T number and toll free number and have set up different numbers, not lines, for people to call in. Meaning, if they call our helpline, (that is what we use the service for), one of our members will answer the phone. For instance, it rings 3-4 times to my number, if i dont pick up, it goes to another one of our members number, etc.. We may have ran into 1 or 2 issues, but the customer service department was great with helping us solve the problem. We were paying AT&T almost $100 every month and now we pay less than $40 for this service. I have referred this phone service to many other places that have help lines are have not heard of any complaints. Let customer service help you set things up. Hope I helped.

  2. says

    Subject:
    FreedomVoice
    Rating: 1

    Horrid customer service. I have been a customer and have noticed their support team is far from qualified in dealing with support issues or even knowing the basics of how their system works. I have spent nearly two months trying to get them to fix basic issues to no resolve. Extremely disappointed and encourage others to go elsewhere!!!

  3. says

    Subject:
    FreedomVoice
    Rating: 1

    Very disappointed. Just signed up at the end of February and now March 17th, my number is not working and may not have been working since March 8th. My customers can’t get through and its costing me money!

    There is no support on Sunday much less no support 24/7 when you are down. This is not acceptable and will need to port it to a more reliable provider with better cusotmer service hours.

    • says

      Hi Tracy, I understand your frustration, and I’m very sorry your customers were unable to get through to you. It looks like Customer Care was able to get everything working for you again. If this is not the case, or if there is anything else I can help you with, please don’t hesitate to email me at social@freedomvoice.com. Thank you