Phone System
Type: Professional Only

Customer Rating:

Reviewed by:

Entry Price: $12.00/mo

Grasshopper Review Summary:

Grasshopper is best for those looking for a basic, usage based, virtual pbx system without a lot of frills and no long term contracts needed to get discounted pricing. Those looking for a merchant that offers a pay-as-you-go plan. Pros and Cons


  • Unlimited extensions on all plans
  • Additional phone lines on upper plans
  • increased minutes on all plans
  • pay-as-you-go plan


  • Highest fees to transfer 800 or local numbers
  • Highest per minute rate
  • No outbound Internet Faxing

How Does Grasshopper Compare?

  • ** Don't Use This Column **
  • $12.00/mo

  • Zero Minutes/mo
  • 6¢ per Minute
  • yes Unlimited Extensions
  • no Outbound Internet Fax
  • This document states in measurable terms, the reliability of the Service Level Agreement
  • Get $75 Off
  • $9.99/mo

  • 300 Minutes/mo
  • 4.9¢ per Minute
  • no Unlimited Extensions
  • yes Outbound Internet Fax
  • This document states in measurable terms, the reliability of the service.yes Service Level Agreement
  • Save
  • $9.99/mo

  • 300 Minutes/mo
  • 4.9¢ per Minute
  • yes Unlimited Extensions
  • yes Outbound Internet Fax
  • This document states in measurable terms, the reliability of the Service Level Agreement
  • Save 33%

Compare Grasshopper to additional VirtualPBX Providers

Grasshopper Pricing

Grasshopper Office Plans
no offering

Grasshopper Professional Plans:
Pay as Go: $12/mo
Ramp: $24/mo
Grow: $49/mo
Max: $199/mo

Detailed Features was created through an extensive rebranding effort of what used to be called GotVmail. As part of the rebranding, came up with a whole new, much more friendly user interface. This really was the major change that took place via the rebranding effort. Previous to that they had made several changes to their plans that made them much more competitive.

Setup/Installation FeeNo - eliminated from all plans
Cancellation/Deactivation FeeNo
Free TrialNo, BUT Grasshopper offers a 30 Day Money Back Guarantee
Customer Service24/7 Good
Included MinutesPay as you go: none (6¢ per minute)
Ramp: 500/mo
Grow: 2,000/mo
Max: 10,000/mo
Overage Minutes
Included Phone Numbers(Professional)Pay as you go: 1
Ramp: 1
Grow: 2
Max: 3
Cost for Additional Phone Numbers$5 /each per month
Local and Toll Free Transfer Fee$30 - one time fee
Vanity Number Fee$30 - one time fee
True 800 Number Fee$15 - one time fee, but not always available

What We Like About

No Pre-Paid Yearly Plans:

We like the fact that you do not have to commit to a year long pre-paid contract plan to get a low monthly price. Kudos to Grasshopper for this. The other vendors could and should take note of this, and follow suite to truly offer top notch plans to their customers. This is one of our biggest pet peeves with VOIP and cell phone carriers.

Find Me/Follow Me:

Grasshopper offers a really cool feature to allow you to program the days and hours of day you want each phone number tried when using the find me/follow me feature. This offers users allot of flexibility when out of the office.

Additional Incoming Phone Lines:

Grasshopper is only one of a few providers that provide additional incoming phone lines at no additional cost on their Grow and Max plans. We believe this is a great move, and all providers should offer this option so that business’s(without additional cost to them) can provide their customers with both a local and toll free method of reaching their them.

Pay-as-you-go Plan

Grasshopper provides a plan where you only pay for the minutes you use, rather than paying for a bank of minutes you may never use.

What We Don’t Like About

6¢ per Minute on all Plans:

Calculate the minutes you think you will use, because Grasshopper now charges a rate of 6¢ per minute on all plans, for any minutes over your plan minutes. This is by far the highest per minute rate amongst our top six merchants.

No Outbound Internet Faxing:

This may or may not be a big deal to most people, however we see it more as a “gap” in Grasshopper’s offerings. It is a feature offered by the other top 2 providers in the space, and a direction we feel the market is definitely moving towards. They do offer inbound internet fax, which allows you to receive faxes via your phone system without having to have a dedicated line or fax machine. The faxes can be sent to your email or control center, and printed. However, outbound faxing completes the package and allows you to also send faxes from the system, totally eliminating the need for a fax machine or another online faxing service.

No true ACD Queing:

Again, we doubt this will be a big issue to the Very Small Business/Home Office/Professional or Small Business space, because Grasshopper does provide Hunt group Queing. This is where a call is routed to a group of people and it will “hunt” through the group until it finds a person who answers the call, or if unanswered for a specified period of time is sent to a designated voicemail. ACD Queing on the other hand will allow for different variables like time of day, prioritization of staff, and real time intervention by a supervisor. Grasshopper does offer a custom option to program random “rotational” extension calling, but you have to call customer support to have it set up. Review Summary

If you don’t need true ACD Queing(which VirtualPBX is the only vendor in this space to provide “true” ACD queuing), and outbound Internet Faxing isn’t a big deal for you, then Grasshopper offers solid plans, without having to commit to a year long contract to get discounted pricing. They also now offer unlimited extensions on all of their plans, and their “Grow” plan comes with almost double the minutes of any of their competitors for a similarly priced plan.

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

Latest posts by Christina Sterling (see all) Average Customer Rating: 3 from 66 ratings Customer Reviews

    Leave a Review

  1. says

    Rating: 1

    Tried to call their “24/7″ support. Pressed 1 for “Sales” got “The person who has this voicemail has not set up their box.” Tried pressing 2 for “Support” got VOICEMAIL! Tried repeatedly to get a person. Nope. Horrible. Thank God I didn’t cancel my ATT yet.

    I would love to know how anyone called and signed up as they don’t answer their phone!!

    • says

      Rating: 5

      Hi Tammy,

      I’m so sorry you had a bad experience. I’d like dig into this issue a little bit more to find out what was happening. If you’re up for it, you can send me an email at and we can take it from there.


  2. says

    Rating: 5

    Grasshopper customer service staff is very friendly and helpful. The phone system always works and never an issue. The cutting edge phone system save me time and money. I don’t have to staff someone to manage the phones. Grasshopper has that under control.

    thank you Grasshopper,
    Skinny Driven Livin
    Nurse Tina

  3. says

    Rating: 5

    I’ve been using Grasshopper for a few years now and it’s pretty awesome. They have great customer support with very responsive and knowledgeable agents. I also love how easy it is to set up the phone system and make it ring your phones. Informational extensions are also great! The only thing I wish it had was the ability to text through your Grasshopper number. It would be amazing if I could do that so clients can reach me better when they are on the go.

    • says

      Rating: 5

      Hi Kellyn,

      Thanks a bunch for the kind words! And thanks for the product suggestion – I’ll make sure it gets taken to the team.


  4. says

    Rating: 4

    I recently moved from the west coast to the east coast but none of my clients moved with me, so I use Grasshopper to make it more convenient for everybody on the west coast to keep in contact with me.

    So far it works like a charm and the customer service is top shelf.

    Early on I had some trouble with unwanted mystery calls but a few quick rounds of customer support and everything was all fixed up. Fast, friendly and effective.

    • says

      Rating: 5

      Hi Mitch,

      Thanks for stopping by to leave a review! Congrats on the move, and we’re happy to hear we’ve been able to make it that much easier for you. :)


  5. says

    Rating: 5

    I love everything about grasshopper. The fees are inexpensive for all that you get. I was able to get a proper 800 number (not 844) for very cheap. The setup and customization was easy as can be. Their customer service is second to none.

    • says

      Rating: 5

      Hi Wills,

      I’m sorry to hear that you had a bad experience with Grasshopper. I’d love to look into this issue for you and see if we can determine the root cause. If you’re up for it, you can send me an email at and we can go from there. – Mary

  6. says

    Rating: 4

    I have service with another local company and have been satisfied with them for several years BUT recently realized they are overchargibg me. One of my friends suggested RingCentral which is way-y-y-y cheaper but trying to sign up with them proved to be a nightmare. I checked around and found Grasshopper, called and signed up in minutes with ONE efficient rep. I hope they turn out as I expect!

  7. says

    Rating: 5

    With Grasshopper, I recieve customer service within 5 mintues when I send an email. BOOM problem solved. I also was given advice on how to get the number I wanted, which took time. Overall, I will be with them for the life of my companies.

  8. says

    Rating: 5

    We have used Grasshopper for our toll-free and local numbers for our business for almost a year now and I could not complain about anything. There was a little hiccup with an outage awhile ago, but everything has been very smooth since.

    So simple, easy that anyone could sign up and manage the account. The options may seem confusing at first, but after a try or two, things get running fast.


  9. says

    Rating: 5

    I cannot say enough about the excellent service I have received from Grasshopper.

    Not only is their customer service one of the best I have ever encountered (all inquiries of mine have been answered in minutes or hours) but they have been able to provide me with a high quality phone line, with comprehensive reporting, at a very reasonable price with additional features that have made the service exceptional.

    When I did have an issue that the default system was not capable of handling I was very surprised that the staff at Grasshopper thought “outside of the box” to accommodate me and this was done within 24 hours. I was very impressed!

    Our company have branches both in the US and overseas and we were looking for a reliable virtual phone service which would give us the ability to forward Toll Free calls at various times to different departments.

    It was essential for us to have control over the forwarding and phone usage via a good online system.

    I researched many similar companies that could fit this criteria for several weeks before making a decision. After trialling another company unsuccessfully I was thrilled once I had made the transfer to Grasshopper and haven’t looked back.

    I highly recommend this company.

    • says

      Hi Shenda – thanks so much for the kind review! We appreciate you taking the time to write such a detailed and thoughtful review. We would love to connect and learn more about you and your business. When you have a chance, could you shoot us an email to social(at)grasshopper(dot)com? Look forward to hearing from you! Thanks!

  10. says

    Rating: 1

    Hey they were down again on us. The back up number did not work.. We lost calls for over two hours.

  11. says

    Rating: 2

    We have used grasshopper since 2005, and ever since day 1, we have had major issues with the system for somewhere between 1 out of 10 to 1 out of 10 calls, by our estimates. Its a VERY BUGGY system. PERIOD. The issues come in all shapes and sizes, in and have occured at all different times of the day, month, year, and over the years.
    I.e. hold times vary and sometimes go forever, never allowing customer to leave message. The system was down a LOT last year, days here and there, and i believe this was before and after their big outage. Sometimes there is a distinct echo when talking to people. The Ring sequence (call forwarding sequence) does NOT act as its setup sometimes. The number of seconds chosen to ring before moving to the next in sequence does not behave consistently, its very random. I.e. choose 25 seconds, sometimes it will ring for “20 seconds” (= 2 rings on your cell or so), and sometimes for “35 seconds (all the way to your cell voicemail). This is just the tip of the iceberg.
    In theory, it LOOKs good- like it has a lot of features and benefits, etc. But man, jack of all features, master of absolutely none. You get what you pay for in a phone system, and i’m not sure if the other virtual systems are this buggy, but if they are, then ITS BEST TO TEST IT OUT FOR A WHILE BEFORE STARTING TO USE THE NUMBER AND PUBLISH IT AS YOUR OFFICIAL ONE.

    • says

      Correction: 5% to 10% of calls is what i meant (1 out of 10 to.. 1 out of 20) .. will completely fail due to a technical limitation, causing a very frustrated caller or customer.

    • says

      Hi Thomas – sorry to hear how disappointed you are with the service. I would love to connect and help get these issues straightened out for you. Could you send me an email at social(at)grasshopper(dot)com with your contact information when you have a chance? Thanks & look forward to hearing from you! – Allison

  12. says

    Rating: 5

    Grasshopper works perfectly with my line of business (HVAC). I can conveniently transfer calls to my cell phone when I’m out and to my office when I’m in. This is the perfect solution for mobile service companies such as myself.