RingCentral Professional Review

I have posted a not so good comment a while ago, which is not listed under comments for some reason. I had a hard time getting anybody to respond to the chat at the RingCentral website. Was not a good start for me who just wanted to get some questions answered before signing up. However, I have to say that things turned around after that. I managed to speak to a person who answered my questions. She stopped being pushy about finding out my information once I told her that I am still at the research stage. Once I signed up the configuration was easy. Very user-friendly interface. Some things are confusing but overall very easy. I could not get a couple of things working so I called support. I did not get to India but I am not fanatic about having a US support. Most foreign countries are more friendly than the US. The person, even with his heavy spanish-like accent solved my problems, was professional and I was happy. As reluctant I was to sign up, I am happy for now. I hope it will stay this way.

I've found RingCentral easy to set up and love all the ways I can customize how calls come in. Everything works as advertised. I found their customer service to be excellent. They were easy to get through to and very knowledgeable. I've tried a couple of other PBX phone services, but have finally found the right one for me. The Business SMS within their Iphone app is great!

After evaluating different VOIP services for 3 months, we decided to switch to RingCentral. Everything was great until my customer support call to set up the service. The support rep (out of India) was not only late in calling me, but also was extremely inept at explaining the software. When I let her know that I was using a Mac instead of a PC, she continued using the same language. It took me 6 times of explaining I wasn't using that type of machine before she changed her script. She ignored most of my questions.
To say I'm disappointed in the customer service would be an understatement. If I had known the customer support that I would have been dealing with, I would most likely have made a different choice in my VOIP service provider.

I used this service for 2 months.

Their customer service is the worst. After trying my best to be patient with them (I was really excited to use their service) I was left with the feeling that they simply do not care about their customers.

I would have to contact them several times over a period of weeks before they would provide me with support, and it was made obvious to me that they were not willing to help and that my attempts to contact them were intentionally being ignored.

If you don't mind calling their call center for support and spending 45 minutes talking to a representative the chances of having your issues resolved is better. But no email or online contact is available whatsoever.

It was a very difficult process from start to finish and I would strongly recommend choosing another service over RingCentral.

Hi Pat,

I don't have anything in paper form right now, but I'd be happy to transfer the information in our detail compare grids into one excel spreadsheet if that would help.

I will do this, email it to you, and make it available for download on the site as well.

Thank you for visiting our site and for the wonderful feedback.

Best,
Lynn

Ringcentral simply do not listen to its customers. Even after 3 years of begging from lots of customer, there's still no auto call recording to all call option. Stay away.

Ring Central is a great VOIP software package. It is very easy to use and extremely user friendly. Their customer service associates do not treat you like you are a number and they also take their time to figure out any problems you may be having. I had an emergency and they were very attentive and genuinely were concerned with my frustrations during the emergency. I would tell other companies and friends that Ring Central is a product you want to use.

The only problem I had was that I had a few dropped calls.

Only 1 star because of the value; if you need only the most basic of phone services then RingCentral is worth considering; however if you have a virtual office and are selecting a cloud-based solution because of limited resources and want to avoid getting a server and everything associated with having a server based solution AVOID RingCentral; save your money, time and reduce your frustration. 1) No start-up or installation guide. 2) No user guide. 3) Customer service, while responsive, gets on and off the call fast and frequently says "... our software is intuitive" or "...just play with it". In over 6 months we have not been able to get a caller id other than my name, and a RingCentral representative made the last request. They said the new caller id would be implemented in 7-10 days. We are still waiting. We have not successfully implemented a single change that didn't require a follow up call to Customer Support. Call forwarding is easier to implement with ATT, Cox and Comcast than RingCentral. If RingCentral worked as well as reviewed here or represented on their website I would be thrilled, but it has been one issue after another, not all issues resolved and Customer Services says call us when you have a question. I have better things to do than sit on hold and wait for someone to do or not do something that I should be able and am willing to do myself.

I appreciate the opportunity to be asked to give feedback. It is nice to know companies are striving to improve. I wish my feedback were positive but it is not. I had a phone number that was forwarded to Ring Central - it worked fine for a year and then all of a sudden it stopped working. It took me over 5 phone calls, several cumulative hours on the phone and several weeks of waiting until it was actually fixed. It was a huge frustration and cost me a lot of money in business because people were not able to reach me. I did ask for compensation for the time that my phone number what not working which I was given without any hassle which was something I suppose. It could have really added insult to injury to have to pay for a service that I wasn't benefiting from, never mind that actually was hurting my business. I know that it must be tough running a business like this but I feel that if someone calls 5 times and doesn't get results, the request to speak to a manager or someone who can actually get the job done, shouldn't be a tough thing to make happen.

Our company started using RingCentral last year. Our team was hesitant to utilize a VoIP based system, because of a lot of negative feedback with other VoIP based providers. Choosing RingCentral to augment our phone system was easy and has proven to be a key factor in our success. Our sales-force can now be completely decentralized without having to sacrifice customer service. The system has all the features we need now and the functionality to allow us to scale as demand rises. Customer service is friendly, helpful and most of all responsive. Thanks RingCentral!