RingCentral

RingCentral Office
Product: RingCentral

Type: Professional & Office
Rating:
Customer Rating:

Reviewed by:
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Entry Price: $8.29/mo


RingCentral Review Summary:

Whether you are a home-based, small to medium-sized business or a busy on-the-go professional, RingCentral has a plan that will fit your needs. RingCentral offers three distinct products – RingCentral Office, RingCentral Professional, and RingCentral Fax. From connecting remote offices/teams to routing calls to any phone, anywhere – RingCentral will never leave you out of touch with your teams or customers.

RingCentral Pros and Cons

Pros

  • Business SMS
  • Call Park
  • Intercom
  • Unlimited Conferencing
  • Integration to SalesForce
  • Optional Automatic Call Recording
  • Mobile Apps – Android, iPhone, Blackberry
  • Free Implementation advisor on 2+ User RingCentral Office Plan

Cons

  • 4.99/mo to add dial-by-name on RingCentral Pro plan
  • $2.99/mo to add additional virtual extensions(on Professional Plans)
  • Eliminated unlimited minute Professional plans (must go to RingCentral Office for this)

RingCentral Pricing

RingCentral Office Plans:
From: $24.99/mo/user
Discounts for purchasing annual plans

Canada RingCentral Office Plans:
From: $19.99/mo/user

RingCentral Professional Plans:
Pro: $9.99/month
ProPlus: $19.99/month
ProBusiness: $24.99/month
*if paid annually

Canada RingCentral Professional Plans:
Pro: $9.99/mo* ($19.99/monthly)
ProPlus: $19.99/mo* ($29.99/monthly)
ProPower: $24.99/mo* ($39.99/monthly)
*if paid annually

Detailed Features of RingCentral

RingCentral was founded in 1999 in San Mateo, CA. They have quickly become a market leader in providing cloud-based PBX systems. They provide three products for businesses and mobile professionals – RingCentral Office, RingCentral Professional and RingCentral Fax. Read our article for more information on the differences between RingCentral Office and RingCentral Professional.

Setup/Installation FeeNo
Cancellation/Deactivation FeeNo
Free TrialYes, RingCentral Offers 30 Day Free Trial on all Professional Plans, and on 2 User and above RingCentral Office Plans
Customer Service24/7 good (provided by out-sourced company)
Included Minutes(Professional)Pro: 300/month
ProPlus: 1,000/month
ProBusiness: 2,000/month
Included Minutes(Office)Unlimited Local/Long Distance
1,000 Toll Free
Add Unlimited Toll Free for $5/mo
Overage Minutes(Professional)Pro: 4.9¢
ProPlus: 4.4¢
ProBusiness: 4.2¢
Overage Minutes(Office)additional toll free minutes 3.9¢ if not on unlimited plan
Included Phone Numbers(Professional)1
Included Phone Numbers(Office)each plan includes:
- 1 toll free or local main company number
- 1 toll free or local fax number
- and one local number per user
Cost for Additional Phone Numbers$4.99/each per month
Extensions(Professional)Pro: 2
ProPlus: 5
ProBusiness: 10
$2.99/mo to add virtual extensions
Extensions(Office)unlimited
Local and Toll Free Transfer FeeFree
Vanity Number Fee$30 - one time fee
True 800 Number FeeFree - but not always available

RingCentral Office

RingCentral Office is best suited to individuals who need inbound call routing as well as the ability to make mid to heavy amounts of outbound calls. With RingCentral Office, you have one system and one monthly bill across all your office locations and even your mobile workforce.

All RingCentral Office plans include call management, system administration, unlimited calling in the U.S. and Canada, unlimited internet fax, unlimited conference calling, and unlimited business SMS, along with integrations with Microsoft® Office & Outlook®, Google, Box, and Dropbox.

 

Standard

Premium

Enterprise

PricingFrom $24.99/monthFrom $34.99/monthFrom $49.99/month
Free Trial30 Day Free Trial30 Day Free Trial30 Day Free Trial
Toll Free Minutes per month1,000 2,500Unlimited
Overage Minutes3.9¢3.9¢N/A
Salesforce CRM integrationnoyesyes
Automatic Call Recordingnoyesyes
Premium Supportnoyesyes

Each plan also includes:

- One toll free or local main company number
- One toll free or local fax number
- And one local number per user.

Add-ons

Transfer a local or toll-free number – FREE
Additional toll-free or local numbers – $4.99/month
Additional fax numbers – $4.99/month
Vanity number – $30 one-time fee

Unlimited Minutes!30 Day Free Trial!

RingCentral Professional

RingCentral Professional is the ultimate solution for inbound call management for busy professionals. Transform any phone anywhere into a business line with this plan. You can easily route calls for yourself or your employees and receive calls wherever your work takes you. Easily connect virtual employees and route calls directly to them, regardless of their location.

 

Pro

ProPlus

ProBusiness

Pricing$9.99/month$19.99/month$24.99/month
Free Trial30 Day Free Trial30 Day Free Trial30 Day Free Trial
Minutes per Month300 local, long distance
or toll-free minutes
1000 local, long distance
or toll-free minutes
2000 local, long distance
and 1000 toll-free minutes
Overage Minutes4.9¢/min4.4¢/min4.2¢/min
Unlimited Internet faxyesyesyes
Web Supportyesyesyes
Dedicated Fax Numbernoyesyes
Dial by Name Directorynoyesyes
Phone Supportnoyesyes

Add-ons

Additional virtual extensions – $2.99/month
Additional toll-free or local numbers – $4.99/month
Additional fax numbers – $4.99/month

Vanity number – $30 one-time fee
Transfer a local or toll-free number – FREE

What We Like About RingCentral

Integrated Real-Time Call Controller

This feature allows you to turn your PC into a call command center. You can easily answer or screen incoming calls, send them to voice mail, transfer to another extension, disconnect or even monitor voice messages as they are being left, and pick up only calls you want to take. You can also prompt the caller to speak their name, which will be played via your PC speakers.

Click-to-Call/Ring Me Web Buttons

Not every VoIP company has this feature. You can add a button to your website to easily allow visitors to call you directly from their PC.

Microsoft Office & Outlook Integration

RingCentral integrates with Microsoft Outlook, so you can place calls directly from Outlook with RingOut click-to-call dialing, receive faxes in your Outlook inbox, and easily send faxes to Outlook Contacts. You can also fax directly from Microsoft Office® applications such as Microsoft Word®, Excel® and PowerPoint®.

Unlimited Minutes With RingCentral Office

RingCentral Office offers a fully-functional, feature-rich small office system that includes unlimited local and long-distance calling and faxing within the US and Canada. It also includes optional, fully pre-configured VoIP phones, and all the features you’d expect in a small office phone system. This is a true small-business phone system that is affordable for small business owners, professionals, or home offices!

RingCentral now also offers a 30-day risk-free trial on RingCentral Office so that you can be confident in your purchase! Be sure to read our recent one-on-one comparisons between RingCentral Office vs. Phone.com and RingCentral Office vs. VirtualPBX Flat Rate Plans.

Plug and Ring IP Phones with RingCentral Office

RingCentral provides business-class IP phones from PolyCom or Cisco that come plug and ring-ready. Alternatively, turn your smartphone into a business phone with the free RingCentral app. Yet another option is to use your computer to take and make phone calls using RingCentral’s softphone app.

Click to Call/Ring Me Web buttons

Do you have a website? You can add RingCentral’s RingMe icon to your website and allow your customers to call you regardless of where they are located in the world. They simply press the icon and enter their phone number – RingCentral will call your customer and connect the call to you. Now that’s customer service!

Integrated Internet Fax

Provide full faxing ability to all of your users without the need for dedicated phone lines or fax machines. You can easily send and receive faxes by email to your computer or smartphone. If, however, you prefer or need to send or receive faxes to a physical fax machine, you can accomplish this easily by connecting your fax machine via a RingCentral analog adapter.

Do you use Microsoft Office applications? If so, you can easily send faxes right from those applications. If you are worried about security, don’t be. RingCentral will transmit faxes over an encrypted connection and you can store incoming faxes in a password-protected online account.

SalesForce.com Integration with RingCentral Office

RingCentral provides an app that will seamlessly integrate your RingCentral Office phone system with SalesForce.com’s CRM application. Key benefits include:

  • Simple click-to-call functionality from within SalesForce allows your sales people to spend less time dialing numbers and more time selling or servicing customers.
  • RingCentral’s softphone app runs from within your SalesForce and handles dialing and call handling, eliminating misdials and enhancing collaboration using call records.
  • Incoming calls are automatically matched to SalesForce.com contact records and displayed to your salespeople or customer service representatives.
  • Easily log notes about calls and work multiple calls in separate browser tabs.
  • Benefit from the detailed call reporting from within SalesForce.com

Microsoft Office & Outlook Integration

RingCentral integrates with Microsoft Outlook. You can place calls directly from Outlook with RingOut click-to-call dialing, receive faxes in your Outlook inbox and easily send faxes to Outlook Contacts. You can also fax directly from Microsoft Office® applications such as Microsoft Word®, Excel® and PowerPoint®.

Mobile App for iPhone, Android, and Blackberry

With the release of their mobile app for the Android market, RingCentral now has apps for both the iPhone and Android mobile phones. You can truly take your business mobile now, with these apps allowing you to stay connected on the go with faxing, voicemail and call management options:

  • Faxing – Receive and forward your faxes from anywhere.
  • Visual Voicemail – See a complete record of all your missed calls.
  • Call Logs – See a complete record of all your calls and faxes.
  • Get only the calls you want, and block the ones you don’t want.
  • Make calls with RingOut, while keeping your personal phone number private.
  • Access any of your business contacts and company extensions easily.

Business SMS with RingCentral office

NEW – RingCentral allows you to send professional text messages to business colleagues, clients and department groups using your business number. Recipients can reply via Business SMS or their native SMS. The business SMS feature works seamlessly with RingCentral’s mobile apps for iPhone, iPad, and Android smartphones.

  • Send and receive 160-character messages to and from any of your RingCentral extensions or local phone numbers.
  • Text across all your available devices – smartphones, tablets and PCs.
  • Get rid of those unwanted calls by using the number blocking feature and even create a spam blacklist.
  • Set up and get push and email notifications when you receive an incoming message.

 

Call Park with RingCentral office

NEW – You can now park up to 50 calls simultaneously – both inbound and outbound calls – in the cloud and retrieve them from any of your business phones. So if the call recipient is busy, you can now have anyone from your team pick up the call from any desk phone.

convenient and flexible

  • Simply press the “Call Park” softkey on your desk phone and pass along the parked location to colleagues or departments.
  • Unanswered calls ring back after five minutes, so you can ensure your callers are well attended.
  • Park calls easily when out of the office with a few keystrokes on your smartphone.

 

Intercom with RingCentral Office

NEW – You can now easily announce calls or ping colleagues for quick conversations using RingCentral’s new Intercom feature.

  • Quickly reach colleagues using a desk phone in any office location on your RingCentral Office system.
  • Simply press the “intercom” softkey on your desk phone, or *85 when using the softphone.
  • Users and admins can enable the intercom feature and easily control who can intercom them.
  • Works well with “call park” – park the call and then quickly announce a call using intercom.

What We Don’t Like About RingCentral

Dial-by-Name Directory Charge on their Professional Plans

This is probably really picky, and most likely a little-used feature for true professionals with fewer than six extensions. However, we’d like to see RingCentral drop the $4.99/mo charge and follow their competitors’ leads on this one.

200-Message limit

Currently, RingCentral has a 200 voice and fax message storage limit per extension. Again, this probably won’t be an issue for most people using the system, but it is something to be aware of.

Unlimited Minutes Eliminated on Professional Plans

RingCentral recently eliminated their unlimited minute plan “ProUnlimited” and changed their “ProBusiness Plan” to 2,000 minutes on their Professional product. Now, in order to get unlimited minutes, you will have to purchase a RingCentral Office plan.

$2.99 Fee to Add Virtual Extensions

RingCentral has eliminated their unlimited extensions by default on their Professional Plans. You now need to pay $2.99/mo extra to get unlimited extensions on any RingCentral Professional Plan.

Some Final Thoughts about RingCentral

RingCentral plans are packed with features you’ve come to expect, like call management, voicemail and greetings, internet fax, a fully-functional cloud-based PBX, web phone features, and mobile apps. If you are looking for a stable, market-leading partner that offers a very wide range of desirable features at good price points, RingCentral is a great option.

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

Latest posts by Christina Sterling (see all)

RingCentral Average Customer Rating: 4 from 94 ratings

RingCentral Customer Reviews

    Leave a Review

  1. says

    Subject:
    RingCentral
    Rating: 1

    Ring Central was the worst, they blamed everything under the sun except themselves. Everything they blamed we changed, the server (to a new server), router, internet service provider, (Comcast to FIOS) our switch, (upgraded to gigabit) and after spending over $10,000 still the same issues. Sounding like you’re under water, sentences missing words from both ends, dropped calls, dropped transfers. YES this REALLY PISSED OFF OUR CUSTOMERS AND WE LOST BUSINESS. They were even down a full day, including their phone system so you couldn’t even call them! The 6 months we used them, were the worst 6 months of my career. Broken promises everyday. We switched over to Vonage Business and all the phone issues were gone. No more stress. Saved hundreds switching from landline to VOIP, but switching from RC to Vonage was pretty much the same price. Contact me if you have any questions, I would love to help! I wish I had someone like me offering advice before we switched to RC UGH!!?!?! contact me at mrcharlesferrer@aol.com look forward to hearing from you

  2. says

    Subject:
    RingCentral
    Rating: 1

    We used RingCentral for the past 4 years, and one of their strengths was customer service. I don’t know what changed, but they outsourced this function and it is beyond awful… They changed security settings & mobile apps (without notifying us), I spent 27 minutes on the phone with non-english speaking script readers, was told someone would get back to me and then a week later I got an email saying ‘case closed’. Another 26 minutes on the phone today, asked to speak to a supervisor, another 13 minutes on hold, and then I was disconnected. You can’t open a case on their website either – you just get a perpetual ‘please wait’ timer.
    These issues are costing us business and I’ve had it. Have to go shop for a new service.

  3. says

    Subject:
    RingCentral
    Rating: 5

    I have had many clients on the RingCentral platform and they have nothing but great things to say about their service.

  4. says

    Subject:
    RingCentral
    Rating: 1

    I truly do not have time to leave this review, but I also do not have time to be reading these virtual phone system review sites looking for a new virtual phone system provider. But here I am thanks to either the business strategy department or the software engineering department at Ring Central.

    I have been with Ring Central a number of years. While their pricing and features are good, I have had various problems. I have had issues where incoming callers would receive a message saying my number was not in service or get a fast busy signal. That is just about the worst possible thing, but it has not happened in a few months. I lived with that because I could not be sure any provider would do better with that issue, and switching is a lot of work.

    What has prompted me to search for a new provider is how they treat existing clients. They “upgrade” their system and those upgrades have broken, or taken away features. I used to route incoming calls from clients ready to book a service call to one cell phone for 7 rings, and then to all employees phones (8) for an additional 9 rings, then to voice mail. This method resulted in client comments like we always get you or another tech whenever we call, that’s great. They reduced the number of numbers I could forward an extension to down to 4. They suggested I should use a department. This allowed only sequential routing of calls, not blast dialing. It also prevented call waiting from being useful, since it marked anyone on a call as busy. This resulted in complaints about availability and customers leaving or resorting to email to get ahold of me. These were annoyances, but finally they have taken away the ability to transfer a caller out of a department. So I can no longer transfer callers to the appropriate individual. They acknowledge it is a known issue, as if that should make me feel better. Again, lost business or much more work for me directing calls to the technician who will be dispatched to do the job, or whoever receives a caller who should have selected another person or department. Because of the loss of this feature we look smaller than we are not larger.

    I am leaving this message to let everyone who sees this know that even if Ring Central works for you now, or during the trial period, there is a high likelihood they will take away that feature that makes your life better and leave you with the dreaded task of setting up another phone system.

    Regards,
    Rick Lund-Pedersen
    Around The Clock I.T. Solutions Ltd.

  5. says

    Subject:
    RingCentral
    Rating: 5

    I’ve found RingCentral easy to set up and love all the ways I can customize how calls come in. Everything works as advertised. I found their customer service to be excellent. They were easy to get through to and very knowledgeable. I’ve tried a couple of other PBX phone services, but have finally found the right one for me. The Business SMS within their Iphone app is great!

    • says

      We appreciate your kind words, James. Thank You for taking the time to point out the details of your experiences with the service! Any time we may be of help, please email us at socialmedia@ringcentral.com. Best, Divine Cabalfin/RingCentral, Inc.

  6. says

    Subject:
    RingCentral

    Dear Lynn,

    I recently visited your website, and really liked it. I’m the owner of an insurance agency and we currently use Freedom Voice for VOIP service. I have mixed feelings about their service, and was wondering if you had a sheet comparing the features and prices of the eleven VOIP systems on your website? If you do, could you email it to me.

    Thanks a lot Lynn,

    Pat Mertz

    • says

      Hi Pat,

      I don’t have anything in paper form right now, but I’d be happy to transfer the information in our detail compare grids into one excel spreadsheet if that would help.

      I will do this, email it to you, and make it available for download on the site as well.

      Thank you for visiting our site and for the wonderful feedback.

      Best,
      Lynn

  7. says

    Subject:
    RingCentral

    I am searching for a virtual phone system to screen out unwanted calls for my business. In coming calls only. I called Ring Central and found that if I want to block a phone number it has to be done online. I don’t have time to run back to the office to block a number while out with my cell phone. I found that phone.com has a *9 feature that can block from any phone I may be using. Does any of these other company have a nice call blocking feature.
    Sincerely Mr Kelly

    • says

      Thank you for reaching out and giving us the opportunity to be of service, Mr Kelly. The new RingCentral Cloud Touch platform allows you to manage your account, including blocking calls, using iOS and Android mobile devices. Email us at socialmedia@ringcentral.com if you have further questions. Best Regards, Divine Cabalfin/RingCentral, Inc.

  8. says

    Subject:
    RingCentral
    Rating: 1

    Ringcentral simply do not listen to its customers. Even after 3 years of begging from lots of customer, there’s still no auto call recording to all call option. Stay away.

    • says

      We do apologize that we’re unable to offer the feature at this time, Ryan. Nonetheless, we will forward your concern to the product team as a follow up to the feature request, for further consideration. Please also feel free to use the Feedback link on your account Overview tab to send in your follow up or, if we may assist you with additional concerns, send us an email at socialmedia@ringcentral.com,. Regards, Divine Cabalfin/RingCentral, Inc.