The Dangers of VoIP Toll Fraud

VoIP Fraud

Computers have hackers. Phones have toll fraud. Yes, there are mean people out there who can hack into your VoIP system and use it to make ridiculously expensive calls. Toll fraud has been going on ever since the invention of the telephone, and it reportedly sucks up nearly $5 billion a year – over double the annual cost of credit fraud.* Here’s how this tricky scam works – and how you can prevent it. What Is Toll Fraud? Toll fraud… Continue Reading

How Much Bandwidth Does VoIP Need?

VoIP Bandwidth

Do you know what VoIP stands for? No, not Very Outstandingly Important Phone, although that would be pretty great. VoIP stands for Voice Over Internet Protocol. Internet is literally VoIP’s middle name, and a strong internet connection is the most important part of good VoIP function. These days, large bandwidth allotments are available for businesses through most major internet providers. You might need one if you want to upgrade your phone system to VoIP. Making sure that you have a… Continue Reading

Planning for a VoIP Outage

Plan Target Shows Planning, Missions And Goals

We love technology. It makes our lives a heck of a lot easier. But technology isn’t perfect, so sometimes we have to plan ahead. Take VoIP, for example. VoIP saves companies heaps of hard-earned dollars every year. It needs two things to function: electricity and a high-speed internet connection. If either of these is interrupted (such as during a power outage), VoIP cannot work. Sometimes, VoIP providers themselves experience outages – the Federal Communications Commission (FCC) even keeps track of… Continue Reading

New Year, New Business Phone System

VoIP 2014

It’s that time of year: people are making their optimistic lists of New Year’s resolutions. Lose weight, spend more time with family, get a raise – all lofty goals that may or may not be met in the coming year. Do you want to set some realistic goals for your business in 2014? Your business phone system – a hub of activity – is a great place to start. Here are some resolutions that are the perfect way to ring… Continue Reading

Hosted PBX Terms and Definitions

Virtual phone system terms

Virtual phone systems are rife with emerging and sometimes bizarre terms. The confusion is exacerbated by the fact that some virtual phone companies use the same terms for different things. Don’t worry, though – our handy guide can help you navigate the labyrinth of technical terms. Below you will find some of the most commonly used virtual phone system terms. PBX (Private Branch Exchange): A telephone system just for your business.  The system will allot a certain number of extensions… Continue Reading