The VoIP Call Center: A Welcome Change

Helpdesk Hotline Operators Show Call Center

Traditional call centers are downright unpleasant. There are a million dropped calls, masses of confusing equipment, and exorbitant costs involved. VoIP call centers offer up a whole new world of possibility to business owners. With top-of-the-line technology coupled with drastically reduced expenses, VoIP call centers are the way to go for businesses both big and small. Why VoIP? There are tons of reasons why VoIP is the best option for call centers. No Steep Phone Bills: VoIP calling is much… Continue Reading

Coolest Business VoIP Features

VoIP Features

Business VoIP systems have more features than Justin Bieber has followers on Twitter. OK, maybe not that many, but you get the point. Some of these features are basic, like voicemail. Others, however, are unexpected – and surprisingly useful. From making it easier for clients to reach you to using technology to track your location and route calls, it’s all here. Check out some of our favorites below. Advanced Caller ID You may be used to your caller ID displaying… Continue Reading

How To Set Up A Non-Annoying Automated VoIP Answering Service

VoIP Automated Answering

We all know what it’s like to call a major company, swim through a laundry list of menu options, and get hung up on 20 minutes later by a cheerful automated voice saying, “Thank you for calling! Good bye!” It’s the kind of experience that makes you want to shriek like there is no tomorrow. In the interest of your customers’ vocal (and mental) health, you want to make sure that your answering system is set up in a way… Continue Reading

Who’s Using Grasshopper?

Who Uses Phone system?

Grasshopper is like the creative middle child of the virtual PBX world. Rather than focusing on traditional offices and larger businesses, Grasshopper’s approach caters especially well to small startups with only one or two employees. This might be why they serve such an eclectic and interesting group of clients. The Grasshopper Approach Grasshopper lets its users take care of business through any phone, most notably cell phones. When a customer calls that business number, they will have no idea it’s… Continue Reading

Is Your Virtual PBX Number Portable?

Change is part of life. Companies grow, business needs change, and sometimes a switch in virtual PBX providers becomes necessary. If you find that you do need to change your virtual PBX provider – or if you are in the process of looking for a virtual PBX provider – knowing that switching providers is an option can be reassuring. And, of course, you will want to take your valuable business phone number (or numbers) with you.  When it is time to change… Continue Reading