Best Business VoIP Phone Systems 2020: Compare Prices, Reviews & Deals
Compare Business VoIP Systems in detail. These providers offer monthly plans based on a flat rate per user per month.
You can also compare Virtual Phone Systems that offer professional plans (metered plans that allow you to route calls to existing phones).
|Detailed Review||Read Review||Read Review||Read Review||Read Review||Read Review||Read Review|
per Month(per user)
|Unlimited (all minutes)|
|Unlimited Local |
Unlimited Long Distance
1000 Toll Free
|1 User: $33.99|
2-19 Users: $23.99
20-99 Users: $20.99
100+ Users: $18.99
Unlimited Long Distance
Zero Toll Free
|1-3 Users: $34.95|
4-7 Users: $24.95
8+ Users: $21.95
|Office Unlimited: $29.99|
Office Global: $79.99
Pro Unlimited: $49.99
Pro Global: $104.99
|Toll Free Minutes||3.9¢ |
if not unlimited toll free
|No Charge||3.9¢||2.5¢||2.9¢||Biz 100: 5.9¢|
Biz 300: 4.9¢
|Free Trial||30 Day Free Trial||30 Day Free Trial||30 Day Free Trial||30 Day Free Trial||30 Day Free Trial||100 minutes FREE|
|Included Phone Numbers||each plan comes with:|
1 toll free or local
main company number,
1 toll free or local fax number,
and a local number per user
|1 Local, Toll Free or Global||2: in any combination of local and toll free||1 User: 1 local, 1 toll free, 1 fax|
4 User: 4 local, 1 toll free, 1 fax
8 User: 8 local, 1 toll free, 1 fax
|Cost for Additional Phone|
Numbers (per month)
|$4.99 each||$4.99||$5 each||1 User: $34.95 each|
4 User: $24.95 each
8 User: $21.95 each
|Local: $4.99/mo (US)|
U.S. Toll-Free: $4.99/mo
Intrn'l Toll-Free: $14.99/mo
|Activation Fees||none||none||none||none||$9.99 for all numbers except Intrn'l Toll Free which is $24.99||none|
|Extensions||unlimited on all plans||unlimited||1 per user |
additional extensions $24.99/mo
|unlimited||1 per user||1 per user|
|VoIP Phone Activation|
|$18.95 for 1-3 devices|
$24.97 for 4-7 devices
$29.95 for 8-10 devices
|No Charge for Activation and Free Shipping for a limited time!||one-time shipping & handling fee of $12.99 per device||Under 5: $50. Over 10: $10 per phone. Free shipping available for large orders.||no phone sales|
|Service Level Agreement|
|Fully Redundant Network|
|True 800 Number Fee||FREE||FREE with coupon "Free800"||$25 one time||FREE||US: $4.99/mo|
|Vanity Number Fee||$30 one time||FREE with coupon "FreeVanity"||$25 one time||Not available||Not available||$30 one time|
|Toll Free Number Transfer Fee||FREE||FREE||$25||$19.95||FREE||FREE|
|Local Number Transfer Fee||FREE||FREE||$25||$9.95||FREE||FREE|
|Customer Service||24×7 |
(out-sourced – good)
(in-house – good)
(in-house – excellent)
|6am – 6pm Phoenix, AZ USA time – with a service after hours to provide 24/7 support||Mon-Sat 6am - 5pm (in-house - good)||24/7 Good|
|No Setup/Activation Fee||$39.99|
|International Virtual Number|
Sophisticated Hunt Group
|Call From Web|
Click to Call
|Voicemail to Email|
|Dial by Name Directory|
|Answering Rules/After Hours|
|Try Now||Try Now||Try Now||Try Now||Try Now||Try Now|
What Is Business VoIP?
Business VoIP, also known as a cloud-hosted phone system, is the modern version of business phone service, which uses an internet connection instead of the traditional telephone lines. A business can utilize an effective VoIP system for just a fraction of the cost of a traditional business phone system, and at the same time get more features such as data and video communications. VoIP solutions, therefore, set themselves apart from landline services by offering a wide array of alternative services for small to medium-sized business (SMBs).
VoIP-powered business phone services offer small businesses the capacity to operate with the same standard of professionalism expected from bigger and more established enterprise systems given that they come with advanced phone system features such as Private Branch Exchange (PBX) capability, music-on-hold, call routing, automated attendant systems, and desk-to-desk calling. The VoIP systems that are optimized for business also have overall Unified Communications solutions to facilitate the pliability and mobility required by businesses of all sizes. Hence, SMBs can have the ability to operate at the high levels that large-scale systems operate on minus cost concerns given the fact that VoIP is cheap and presents more utility features.
Picking Out the Best Business VoIP Service Provider
The monthly bills that a user is expected to pay for a business VoIP service vary and can start from lows of $20.00 per line from an outstanding SMB VoIP service provider like Vonage Business. Cost usually depends on the number of extensions or lines that are needed by the user. The user/business in need of a VoIP service is expected to identify exactly what is needed for the business to make the transition process into the service easy, fast, and cost-effective. Every business VoIP service comes with a variety of prices and feature sets. Before a business signs up for a service, the needed system features must be taken into account as well as the level of unplanned usage.
The following steps should be taken to choose the right service provider. The first step involves checking the present internet connection and ensuring it has the capacity to run a VoIP service. Internet service providers can help in getting such information. For the second step, a customer needs to analyze their calling needs, features in mind, and the available budget, and then narrow down the specific VoIP service offerings available to see which has the best package.
Thirdly, the buyer needs to decide on the best equipment for the business’s current as well as foreseeable future requirements. Phones can be purchased from around $50 to around $500, inclusive of all the additional and special features that they may come with. Some of the leading phone manufacturers worth looking at include Toshiba, Panasonic, Cisco, and Polycom. Lastly, the customer should make comparisons between the various VoIP service brands, present features, and check out the reviews put out by other SMB VoIP service users.
Questions to Pose to a Potential Business VoIP Provider:
- What are the initial and subsequent costs?
- Do you offer a money back guarantee?
- Are phone numbers portable and if yes, what are the costs involved?
- Do you work with contracts? If yes, what are the cancellation fees and what does the process involve?
- Are there any hidden charges?
- What are the calling features available, and which of these features cost extra?
- Is international calling available?
- What kind of support is offered?
- Is the E911 service available, and are there any costs involved?
- Do you also have a smartphone application?
The Key Benefits of Using VoIP as a Business Phone Service
One of the most outstanding business VoIP system features is one that can be identified as “find me/follow me”. This feature involves having one virtual extension by a business rather than having separate numbers for mobile phone, office, and home office. The virtual extension can be programed in such a way that all the extensions ring at the same time or in a certain order, and also facilitate missed call handling. The user can decide whether a call goes to voicemail or a different extension. When a call is made using the cloud phone system, the receiver of the call sees the business phone number no matter what device is being used to make the call.
Some of the available business phone services have simplified retrieving and maintaining business messages. Voicemail Transcription facilitates reading a voicemail as an inbox message or receiving it as text instead of having to listen to it. For example, when a customer calls and leaves behind a certain number, a VoIP user can easily interact with this number and do what is required of it.
Business VoIP allows having multiple numbers on demand. Communication is only as effective as it is dynamic with several numbers, each having a specific purpose, whether the VoIP solution is meant for an enterprise, SMBs, or contact center. Some VoIP providers will offer the additional numbers free or require an extra monthly charge.
VoIP services also come with a virtual receptionist/auto attendant feature that works as an automated receptionist to greet customers through a customized recording. The recording can then direct the callers to specific individuals, extensions, and departments via a distinctive menu.
The VoIP services also provide advanced calling features, such as automatic call distribution (ACD), which is a call-hunting feature, which instead of routing calls to one determined set of phones, is able to connect the call to the specific individual that the call is intended for. The services also facilitate the use of business text messages that can be sent people through the business number from a smartphone, tablet, or personal computer.
Some of the business VoIP services that are available and worth considering at the moment include Nextiva, Vonage Business, RingCentral, Mitel MiCloud, MegaPath, 8×8, VoIPLy, PanTerra, Jive, ClarityTel, 1-VoIP, and AlliancePhones, and VoIPStudio. These are the leading services that any business owner can look at and pick out the one that suits their needs.