GotVMail Introduces New Pricing for Unlimited Extensions


GotVMail introduced a completely new pricing model in October(2008), that now includes unlimited extensions with every plan. They are the only provider in our list of top 5 providers reviewed that has gone to this unlimited extension model. This is a very impressive move on their part.

They are also only one of two providers in our top 5 compared, that now offer  multiple incoming phone lines depending upon the plan you purchase.

gotvmail mutiple phone lines

You will now notice that they have increased the number of minutes that are included with each plan. This move doubles the minutes in 2 out of the 3 plans, taking their Professional plan from the original 50 minutes to 100, the Small Business plan from 1,000 minutes to 2,000, and their Corporate plan from 2,000 to a whopping 10,000 minutes.

gotvmail increased minutes

GotVMail promotes themselves as “the entrepeneur’s phone system”, and markets mostly to the professional, very small business, home office, and small business market. With that said they have many of the features that this market is looking for without a lot of the complicated features that this market does not need or want, such as true ACD Queuing. Some of the features you can expect to receive are:

– Music on hold
– Toll free incoming number and/or local incoming number
– Ability to transfer an existing toll free or local number(additional fee)
– Greetings that can be set by time of day
– After Hours Greetings
– Call forwarding to any number/anywhere
– Play it on Blackberry/Mobile
– Message Alerts
– Call Screening
– Live Call transfer

One unfortunate outcome of this restructuring however, is that they have eliminated their SOHO(Small Office/Home Office) plan all together. Their top 2 competitors RingCentral and still offer a plan in this space, so it will be interesting to see if we see further consolidations with those vendors as well. This may or may not really have a big impact, with the release of their unlimited extensions on all plans, and additional incomming phone lines at the small business level. It actually goes a long way to simplifying the whole pricing model of these providers.

GotVMail Pricing

To be a truly fair and independent review site, we feel we must mention a couple of the things we still see as issues, and why, although these moves make huge strides in the right direction, we have not changed our rating of GotVMail in our Comparison.

(1) they still charge an activation/setup fee on their two lowest level plans which is the market that they profess to market most actively to. They continue to do this, while their top 2 competitors do not. Come on guys, it’s time to join your competitors and eliminate this fee. 😉
(2) They changed their per minute billing price to a flat 6¢ across all plans for “overage” minutes – minutes over the included minutes in each plan. Although this puts them in between the other 2 providers at the Professional level, it puts them higher than both, at the Small Business level and Corporate level. You will need to compare plans closely, looking at the included minutes of each provider, and the cost of the overages when deciding, because they blow the other two providers out of the water on minutes at the Corporate level, are double the minutes of their competitors at the Small Business level, but again fall in between them at the Professional level. This may be a  minor issue that may very well even itself out, but each potential buyer will need to determine how many minutes they think they will be using per month, if overages may be an issue and if so, what the cost trade-offs may be between the providers.

All in all GotVMail provides solid plans, with excellent features for the professional and small business market. Be sure to read our full GotVMail Review for additional details, and compare them side by side with the other top 4 providers.  These changes are an excellent response to their customers needs, changing economic times, and increased competition in the space. We fully expect to continue to see excellent things like this, coming out of GotVMail.

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

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  1. says

    Hi April,
    Most of the Virtual PBX providers now follow what is called “single-leg” billing, and all of the ones we’ve reviewed definitely do. What this means is that you do not pay for the initial call into the PBX, but only for the minutes that you use after the pbx connects to your extension(phone line). Once a call makes it to your personal attendant and then is transfered to an extension or multiple extensions all minutes used are counted towards your total minutes.

    I hope this makes sense.

    The one vendor in our list that still utilized what is called 2-leg billing in some circumstances is Freedom Voice. This means you pay for the connection to the PBX itself as well as to connect to your local or 800 number. However they only do this for Canada calls originated in Canada – you can get more info on it in our full Freedom Voice review.

  2. April says

    When a call is transferred, do the minutes stop counting against you? Or do the minutes stop counting after the transferred call is completed? Meaning the ending of the whole call conversation? Thanks

    • says

      Hi Mike,
      Yes, each extension can be forwarded to a different phone number, whether it’s a standard land line or cell phone or even a combination using the find me/follow me options. In this way you can have employees/staff located anywhere but yet reachable by both you and your customers with one central number. You can also have multiple offices connected via one toll free number as well, with a greeting of “press 1 for Tampa, 2 for St. Petersburg, 3 for Clearwater”, which would then forward the call to a local office number based on what the caller selects. As you can see, there are various possibilities.

      Both Gotvmail and offer unlimited extensions now.

      Hope this helps…

  3. John Salzano says

    My partner and I started a company together and we both work out of our home. We did not want to spend a lot of money on a phone system. We did some research and we signed up for a virtual pbx service online. We configured the system in less then a half hour including getting our greetings recorded. The virtual pbx system helps us sound more professional and streamlined our communications. We have been using iTeleCenter for a few years and we have been very happy with the service.