GotVmail.com Now Grasshopper.com – Chocolate Covered Grasshoppers Anyone?

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Grasshopper Rebrand ImageThere is quite a re-branding effort taking place this month over at GotVmail(oops, we mean Grasshopper.com).

Earlier this month they sent out FedEx packages of chocolate covered grasshoppers to the top 5,000 most “influential” people – including senators, politicians, celebrities, magazine and newspaper CEO’s, etc. In the packages, were a package of chocolate covered grasshoppers, along with a tag identifying which # out of the 5,000 packages your particular package was  – hmmm, we wonder how we would feel if we were package #5,000 in a list of the “most influential”.  Would that be insulting to a “most influential” person?  Oh well, we didn’t even rank close to getting one, so we guess we know where that puts us -among the throngs of all the other “least infuential” people. 😉

As part of this year long re-brand, they have revamped their user interface and renamed it from “myGotVmail” to “Portal”.   However, they have not added any new service features, or changed their service offerings  in any way that we can tell, since they revamped their plans last October. That change in October(2008) brought their pricing models and plan offerings  more in line with their competition, however it didn’t add any new features or functionality either. While their competition has continued to add features, functionality, and new services, Grasshopper.com has remained relatively unchanged in their service offerings. There are promises of new tools and features coming soon, and when they are released we will definitely let you know about them.

However, we have to wonder if all this time, effort, and money spent on chocolate grasshoppers and a name change,  wouldn’t have been more beneficial to their customers and potential customers if it had been invested in research and development to add features currently missing from their overall offering – maybe the next few months will show that there was an investment there as well.  We will see.


With all this re-branding effort going on, we would have liked to have also seen some new features released(possibly outbound internet fax, or maybe a “click to call” web feature?), or maybe have them drop their out-dated practice of charging an activation fee.  That would have made it a truly news worthy event.

After all a name is a name, and we didn’t much mind the old one – it seemed to apply pretty well to what they do and the service they provide.   We are not really sure what grasshoppers have to do with virtual phone systems? Maybe that will become more apparent in the next few months as well. 😉

Well, that’s our opinion…What do you think?

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

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  1. says

    Be Careful about this company. I used to be a client and this is my very own experience.

    Once you sign up, they gradually have a system of leaving junk voice messages on your mailboxes. This is a systematic plan to use up your minutes so that you pay higher per minute rates after your allocated 100 minutes are all used up. This is their way of making a “honest” buck.

  2. says

    Hi David,
    Actually according to their twitter account, it appears they experienced some kind of “outage”…

    “We experienced an outage this afternoon from approx 1-3:30pm due to an internal network issue. All systems are back up.
    12:53 PM Sep 25th from TweetDeck”

    They also posted this…
    “We understand this is critical to your business and we are working to ensure it doesn’t happen again. We apologize for the inconvenience.
    12:54 PM Sep 25th from TweetDeck”

    So it appears they had some kind of massive problem that affected everyone.

    Lynn

  3. David Victor says

    Seems this company went out of business as all their phone numbers (including the one I purchased from them) went out of order or “disconnected, and there is no new number” as of Friday, 9/25/09.

    No idea what happened, nothing on the internet about it but they were stone dead on Friday, including their support, corporate and media numbers…

  4. Lauren Stanfield says

    Hi Lynn,

    I think overall it must be transitioning to success. If you read some of the many posts out there it is definitely getting ceverage.

    It also seems that they have added features, or at least updated their UI for their customers. They have some videos on youtube along with their main video.

    Looks pretty neat.