VoIP is hands-down the best communication option for businesses. It offers a level of service and professionalism that can only be had for a huge chunk of change normally. Naturally, business owners are taking note of this, and the VoIP industry is therefore exploding like your credit card bill after holiday season.
Here are some stats that reveal just how much the VoIP industry is taking over the communication business. Pretty soon, we may all be making our calls over the internet.
The Number of VoIP Companies Should Double Between 2011 and 2016
According to Infonetics Research, the number of VoIP companies out there should double between 2011 and 2016 due to the growing demand for VoIP service. The customer base is, appropriately, also growing: it went up 16% between 2010 and 2011 alone, and is continuing to expand. IBISWorld, another research firm, reportedly found that the industry is going to continue to grow 15.3% each year for the next four years.
A key reason for the sudden upward climb in the VoIP business is the availability of high-speed internet. AOL dial-up and landlines are quickly becoming distant, annoying memories. As more and more people get high-speed internet in their homes and offices, VoIP, which relies on fast internet, becomes a viable and even preferable option to normal phone service.
228 Million: The Number of Projected Mobile VoIP Users This Year
In-Stat, yet another market research firm (apparently market research firms are also doing well), predicted that there would be 228 million people using VoIP on cell phones this year. The firm found that the majority of these users would be getting their VoIP through online providers, like RingCentral and Grasshopper.
VoIP providers usually allow users, including business users, to receive VoIP calls on their personal devices. This, in turn, is excellent for small business owners or employees who travel, since they won’t miss a single business call while on the road. And since VoIP plans often include international calls, the system is affordable no matter where you are.
Business VoIP Growing Twice as Fast as Residential VoIP
Infonetics Research found that VoIP is especially popular among businesses with at least one employee. “The revenue that service providers derive from their residential and SOHO (single owner home office) VoIP subscribers still eclipses what they get from businesses, but the business segment is growing about twice as fast, due in large part to the surging popularity of SIP trunking and hosted VoIP and UC services,” an analyst commented in regards to two of the firm’s reports.
Why is this? While VoIP has a lot to offer for home and home office use, its strengths are particularly tailored towards businesses. Customizable auto-attendants, call forwarding, and international calls, as well as call management systems, are all included in most VoIP business plans. There is no way to duplicate that kind of value with a regular phone system.
The VoIP Industry Pulls in over $15 Billion a Year and Has 30 Million U.S. Customers
Also a testament to the expansion of VoIP, particularly in the U.S., this statistics proves that plenty of users – many of them businesses – are willing to pay for VoIP that doesn’t fall under the Google Voice category. With almost 10% of the U.S. population paying for VoIP service, and with the industry growing by 15% each year, there’s no telling when the majority of the country will be converted to internet calling.