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ClarityTel Review

ClarityTel logo

Product: ClarityTel
Type: Business VoIP Service

Rating:
Reviewed by:
on: January 26, 2017
Entry Price: $14.99/month

ClarityTel Review Summary

A cost-effective business phone system is part of a business’s basic infrastructure. Telecom comes in at a fast pace, and interruptions in phone service or poor voice and audio quality will impact productivity and sales. ClarityTel helps businesses avoid these pitfalls and the lost profits, as well as frustrated customers and missed deadlines. Catering to small to medium businesses nationwide, this company has experienced strong growth since 2003. ClarityTel is economical, clear, multifaceted and customer-friendly.
 

Available Packages

ClarityTel provides three packages with cost incentives for larger companies. Small business can set up one to nine lines for $24.99 a month/line. Medium-sized businesses can choose from 10-24 lines for $21.99 a month/line, while large companies can choose from 25-50 lines for $19.99 a month/line. ClarityTel even offers packages for Fortune 500 companies that need more than 50 lines. Get a quote on their website.
 

Clarity vFax Service

Rather than maintain a separate landline or service provider for faxing, businesses can add ClarityTel’s virtual fax service for $11.99 a month. Link inbound faxes to company email addresses, so your team has access to its faxes from anywhere. Businesses may receive unlimited inbound faxes from other businesses. With Clarity vFax+ upgrade, businesses gain the ability to send up to 150 pages a month of outbound faxes.
 

Features with No Fees

ClarityTel’s plans includes these wide-ranging features at no additional cost.
– Local Number Porting
– Unlimited Calling in the United States and Canada
– Find Me/Follow Me feature
– A Company-unified Voicemail Box
– Online Dashboard
– Web Phone Support
– Desktop Softphone Client
– Voicemail to email delivery
– Time of Day Routing
– Presence/Busy Lamp
– Night Mode
– Call Blocking
– Caller ID
– Group or Intercom Paging
– Conference Calling
– Force Caller ID
– Call Waiting
– Do Not Disturb Mode
– Call Park
– Call Hold
– Call Record
– Music on Hold
– Ring Group/Call Group
– ClarityTel Mobile Connect
– ClarityTel Mobile App
– Directory Assistance Listing
– E911 Service
– Call Logs
 

Additional Paid Features

ClarityTel has exciting options for businesses to expand communication with customers during and after-hours. Each feature is available for a monthly fee.

Many businesses fail to consider customer wait times and frustrating call transferring from person to person. ClarityTel’s Advanced Auto Attendant helps your customers pinpoint the right person fast.

For medium businesses who operate different locations, the Store Locator Service helps customers reach their nearest location. The extra purchases by these customers will more than make up for the service’s monthly cost.

Businesses are busy enough without having to field calls. Businesses on a budget can save money by hiring ClarityTel’s Receptionist Call Manager.

Never again lose a customer who hangs up out of frustration before reaching a real live person. ClarityTel’s Live Answering Service gives callers a friendly voice each and every time they call.

Employees can always stay on top of their most important calls with ClarityTel’s Voice and Fax Broadcasting. This bonus feature starts at 2 cents per call.

By prioritizing clients and separating personal from business calls, companies can ensure that their most essential customers come first. The cost of ClarityTel’s Call Queue Management depends on many factors and requires an individualized quote for interested businesses.

Businesses may also get a quote for ClarityTel’s Call Recording Module, to learn what call recording features their business needs to communicate at the best times.
 

Customer Support

ClarityTel’s Online Dashboard gives customers access to their profile and account information at any time. In this portal, account holders can update account information, keep track of billing statements, and add new products or services. Customer and Tech Support representatives are available to help resolve technical issues and explain services. These support centers are open 24 hours a day, seven days a week to ensure speedy resolutions at all times.
 

Conclusion

ClarityTel is an outstanding value for businesses of all sizes. Its integrative approach to voice communication, faxes and emails incorporates the key elements of workforce and customer relations in the digital era. ClarityTel understands businesses succeed and win when callers enjoy a friendly, pleasurable experience from the first ring. The 35 features included in basic plans are enough for most businesses to maintain appropriate interoffice and outside communication at relatively little cost. For businesses on a budget, the Live Answering Service and Reception Call Manager add-ons truly upgrade businesses by providing callers with the same service as a real live person. Customers form a polished, sophisticated first impression of businesses who use the Auto Attendant feature.

ClarityTel understands smooth functioning is critical when businesses rely on one provider for so many services. They give unparalleled 24/7 Customer and Tech Support to customers, so business owners won’t have to worry about phone system failures affecting business hours, customer relations, or business profits.
 

ClarityTel Review Summary

ClarityTel is a breath of fresh air in the business VoIP industry. Its digital and cloud-based solutions expand business connections in-house and across the customer base. At a fraction of the cost of hiring more staff, ClarityTel’s variety of included and additional features allows small and medium-sized businesses to compete with large scale companies and corporations who can afford more employees.

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Liz Vilchez

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