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CorvisaCloud Review

CorvisaCloud
Product: CorvisaCloud
Type: Business Hosted PBX

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CorvisaCloud Review Summary

CorvisaCloud is a complete business phone solution for today’s growing businesses. The company’s robust contact center suite and business phone solutions integrate seamlessly with Salesforce to create a complete business management tool. With top-notch customer service and support, competitive pricing, and a vast array of features and benefits, it’s easy to see why CorvisaCloud is climbing the ranks of business VoIP providers.

Products and Features of CorvisaCloud

As a complete cutting-edge business phone solution, CorvisaCloud comes with many key features, such as Salesforce CRM integration, a dynamic contact center software suite, and enterprise-level reliability. However, a wide range of additional features like call recording, click-to-call, and secure data centers are available as well.

In fact, CorvisaCloud’s services come with over 40 additional calling features designed to enhance call quality, provide detailed reports, help with organization, and much more. The company’s highly secure data centers are capable of safely storing client information. In addition to its storing capabilities, calling features, and organizational help, CorvisaCloud also provides users with detailed call logs, enabling managers to identify what is working and the areas in need of improvement.

Key Features

  • Call Forwarding
  • Call Transfer
  • Conference Calling
  • Call Hold
  • Call Messaging
  • Hold music
  • Advanced Voicemail Options
  • Voicemail-to-Email
  • Multi-Line User
  • Click-to-Call
  • Area Code Selection
  • Caller ID
  • Toll-Free Numbers
  • Do Not Disturb
  • Distinctive Rings
  • Detailed Call Reports
  • CRM Integration

SalesForce Integration

One of CorvisaCloud’s key features is Salesforce integration. The business phone solution utilizes Salesforce to organize everything from contact and lead details to call records. This not only assures the safe and secure storage of valuable business information, but it simplifies day-to-day tasks as well.

Salesforce helps keep staff organized by providing a single location for team members to get needed information and make real-time updates. Reports, emails, calendars, notes, internal messages and more are all easily accessible in order to keep business operations running as smoothly as possible. Like the rest of CorvisaCloud’s virtual PBX features, the Salesforce CRM is also highly customizable and loaded with valuable enhancements.

Contact Center Software Suite

The contact center software suite helps businesses deliver a first-class customer experience to each and every caller. With the ability to assist in answering customer inquiries, reaching out to new clients, and much more, CorvisaCloud’s robust contact center suite helps ensure call quality in a multitude of ways.

The personal queue feature and advanced call menus make it easy to connect callers to the right representatives. If a caller would like to speak with a particular representative, they simply wait in a personal queue where they can leave a message or wait until the representative becomes available.

These features also allow managers to send high-ticket clients and potentially difficult callers to more experienced representatives capable of better handling their needs. This adds to a company’s bottom line and helps tremendously in the training process.

Inbound Contact Center

CorvisaCloud users also enjoy the benefits of an inbound call center, which can be used immediately to help callers and assist representatives. Since the popular business VoIP provider offers pre-screening features, a representative can access specific information prior to connecting to the caller, allowing for a more prepared and controlled conversation. Managers can also adjust the personal call queues in order to monitor performance, minimize hold times, and ensure the best overall call experience.

Outbound Contact Center

While the inbound contact center can help facilitate the sales process depending on a company’s business model, its primary advantages are in client management and retention. CorvisaCloud’s outbound contact center, on the other hand, can play a major role in lead acquisition and prospective client management.

In addition to providing managers with the ability to assign leads to specific representatives, the outbound contact center also allows for the monitoring of calls and can be adjusted on the fly as needed. It can even tell representatives how long to wait between calls and the number of times to call a prospective client.

Security

CorvisaCloud takes information security and client confidentiality very seriously. The company operates highly secure data storage centers and goes above and beyond to maintain HIPAA, SOX, and PCI compliancy. With such a high level of security, users can sleep at night knowing their vital internal and client information is safe and secure.

Plans and Pricing

Unlike some business VoIP service providers with dozens of different pricing plans, there are only two low-price CorvisaCloud plans to choose from.

Standard Plan – At only $25/month per license, the standard plan is ideal for small to medium-size businesses. It offers all of the same features as the slightly more expensive premier plan except for advanced IVR, queue-based routing, dashboards and widgets, and ring strategies.

Premier Plan – The more advanced premier plan starts at $55/month per license and comes with all of the features listed above.

Bottom Line

CorvisaCloud is an innovative business VoIP provider dedicated to helping companies effectively manage high call volumes. The vast range of available tools assists greatly in generating new leads, growing business relationships, and providing a superior call experience. Thanks to the incredibly helpful and easy-to-use contact center suite, managers have all the tools they need to control both outbound and inbound communications. With detailed reports, a host of call features, Salesforce integration, and a low monthly price tag as well, it’s easy to see why more and more businesses are making CorvisaCloud their business VoIP provider of choice.

CorvisaCloud Review Summary

CorvisaCloud is a powerful, yet affordable, feature-rich business phone system.

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Logan Abbott

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