eVoice Is Best For:
Small businesses or professionals with limited needs with regards to a virtual PBX. eVoice offers limited extensions, minutes, and features.
eVoice Pro’s and Con’s
Pros
- Get additional 100 minutes per extension added
- Mobile app for iPhone®, Android®, or BlackBerry® mobile phones
- New 24/7 customer service based in California and Indiana
- Call Queuing and Internet Faxing. More than 2 numbers are available, the lowest plan offers 2 extensions, and the highest offers 15.
Detailed Features of eVoice
eVoice is a subsidiary of J2 Global along with Onebox. They offer 3 basic plans, however their feature list may be a bit light for some business needs.
| Setup/Installation Fee | No |
| Cancellation/Deactivation Fee | No |
| Free Trial | Yes, eVoice offers a 30 Day Free Trial |
| Customer Service | 24/7 improved local – California/Indiana |
| Included Minutes | 300/mo 1,000/mo 2,000/mo 4,000/mo |
| Overage Minutes | $0.049/minute |
| Included Phone Numbers(Professional) | 2 extensions on Professional Plan, Small Business Plans range from 5 – 15 extensions |
| Cost for Additional Phone Numbers | |
| Extensions | 2 5 10 15 You get 100 additional minutes for each extension you add. $9.95 each/month to add an extension. |
| Local and Toll Free Transfer Fee | FREE |
| Vanity Number Fee | $30 - one time fee |
| True 800 Number Fee | FREE - but not always available |
What We Like About eVoice
Simple Approach:
We like their approach of offering 3 basic plans that are very similar except for minutes and extensions. We also like the fact that you get an additional 100 minutes for each extension you add. However their prices are similar if not more than their competitors with fewer features. They cover the main features such as:
- Toll Free Numbers
- Virtual Extensions
- Auto Attendant
- Call Routing
- Call Recording
- Call Transfer
- Call Screening & Announce
- VoiceMail
- Conference Calling
- Dial by Name Directory
Mobile Apps:
You can access your favorite eVoice features right from your iPhone, Android, or BlackBerry device. Manage your voice messages and make calls from any location. You can access all of the the standard voicemail management tools, as well as following features: caller id(your evoice number is displayed as the number you are calling from), voicemail to text, voicemail search, call existing contacts with your evoice number, and speed dial.
Improved 24/7 US Customer Service:
eVoice now provides 24/7 customer support based out of California and Indiana. They have also worked to improve their BBB rating to a B+. We give them kudo’s for the hard work and improvement in this area.
Added “after hours mode”:
They now have an after hours mode available via advanced call routing.
Canadian Numbers and Service:
They now provide local Canadian numbers as well as service in Canada.
What We Don’t Like About eVoice
Reviews:
eVoice has had some poor customer reviews in the past.
eVoice Review Summary
If you are in that mid-range area where you will use around or just under 1000 minutes a month, and don’t need features such as internet faxing, or queing then you will probably do fine with eVoice. You can now select from plans on the low end with only 300 minutes/2 extensions, to their top plan with 1000 minutes/5 extensions.
Christina Sterling
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The customer service is horrible. After picking a vanity toll free number and having it confirmed as available by the rep, he apparently ordered the wrong vanity number on my account. This is despite him reading the number to me multiple times correctly. When I called to get the issue corrected, my desired vanity number was no longer available and when I tried to cancel the service, I was transferred and on hold/the call for over 45 minutes. I still have no confirmation of the account being cancelled as I requested.
Product did work as an entry level virtual phone system. But the UI to manage it is pretty awful.
Customer service was non-existent, never responded to any messages. But to cancel you have to call them, be on hold, and then all a sudden they want to fix all the bad stuff they did. Right.
Moved to another solution, and am wondering why I didn’t do that earlier.
What a bunch of assholes, the cancel my account disconnected my phone number, never called me, because I changed my credit card information STAY THE FUCK AWAY FROM THIS COMPANY!!!!!
BUYER BEWARE – Scam and horrible service
I signed for their free trial recently. It didn’t work at all, and would not even let me create my account. It did manage to get my credit card info. I then told them to cancel later the same day, but they refused to accept. I told them I would simply dispute the charge, as it was a free trial and NEVER WORKED. They still refused. Now they have charged my card, and the service never worked at all. Bunch of scammers for a horrible unusable product. Buyer Beware.
I opened my account on August 5th 2017, I liked the service and used it for about a month then decided I didn’t want it anymore. I tried numerous times to cancel by calling them but was left on hold for 40 minutes. I filed a complaint against them with the BBB (They have an F rating and are known to not let people cancel) they responded a few days later saying they had canceled my account. It appears as though they have. In the end, before filing the complaint, I had to cancel my debit card and get a new one. It was a pain, and I will never deal with this company again.
THIS COMPANY IS GARBAGE. I spent the last 30 min with customer service (in india) transferring me to different departments. Had one lady say i cant make phone calls from the app, im like,, huhhh? what are you talking about thats how it works lol… im on hold to cancel right now. stay away from this company customer support is ridiculous.
Total scam. The phone number is not the one I requested. When I called to cancel they claimed they couldn’t find the account. Then they wanted me to call back because they couldn’t hear me. Then when I called back they wanted a ton of personal information to cancel. It was only two weeks into the free trial but they still tried to charge me. I had to report them to my credit card company to reverse the charges.
These people are idiots try to pay my bill the have my email, could not remember my old phone number so they said I did not pass the security, just wanted to pay my bill. There tons of other companies.
Plus once they saw my review they closed my account without any notice, it’s clear this company doesn’t give a shit about their clients.
The worst, I have paid over 1k this month and I don’t know why.
Have filed a suit against eVoice for fraud in refusing to cancel a trial account after several requests. Company is a cut and dry scam, avoid at all costs.
What a bunch of moron, I cannot remember the email associated with my account so I do not pass security so I cannot pay my bill.
eVoice is terrible. We have called them numerous times to get help with our account and they could not find our account in their system… we have had our account with them for YEARS. They even said they could not find our account using the phone number that we use their service through! We would LOVE to move our service, but eVoice will not release the number!
Please don’t sign up with this company. That’s the work company ever. They take my money without authorization. I have a credit card on file, they say that they trying to process a payment and the card was declined. I received an email and I contacted them right away and they charge $10 late for for only a couple hours. When I explained them the situation and I want the refund they encouraged me to close the account.
They don’t care about customers. They have a very bad customer service. Please don’t sign up with them.
DO NOT SIGN UP FOR FREE TRIAL. WORST CUSTOMER SERVICE EVER!!
When I called to cancel my free trial, they required that I verify my credit card information and billing address that I used to sign up online, over the phone, to cancel my free trial. I didn’t want to give that information and they refused to cancel my service without giving them my credit card number and billing address. They also refused to connect me with a supervisor unless I gave them my credit card number and billing address. VERY SKETCHY BUSINESS PRACTICE. I’m going to the bank to cancel my card since that’s the only way I can make sure they don’t charge me.
This service was advertised at a good price, but when they added up all the extras that should have been standard feature, my bill added up to almost $100 per mo. and while we were still trying the service out, I spent $500. When I called to cancel the service, I could not get any adjustments nor would they credit me any part of the month I prepaid for. I discourage anyone from this service. We have gone with Freshdesk for ticket systems and phone service that is free with the plan and tons of features that is all we need. Evoice was a total upset and waste of our time and money.