Grasshopper Review Summary:
Grasshopper is best for those looking for a basic, usage based, virtual PBX system without a lot of frills and no long term contracts needed to get discounted pricing. Those looking for a merchant that offers a pay-as-you-go plan. Grasshopper offers a 7-day free trial of the full version of Grasshopper. Click the orange button above.
Grasshopper.com Pros and Cons
- Unlimited 3 extensions or more on all plans
- Additional phone lines on upper plans
- Unlimited minutes on 3 main plans
- Highest fees to transfer 800 or local numbers
- Highest per minute rate
- No outbound Internet Faxing
Grasshopper Office Plans
Grasshopper Professional Plans:
Solo: $26/mo (if billed annually)
Partner: $44/mo (if billed annually)
Small Business: $80/mo (if billed annually)
Detailed Features Grasshopper.com
Grasshopper.com was created through an extensive rebranding effort of what used to be called GotVmail. As part of the rebranding, Grasshopper.com came up with a whole new, much more friendly user interface. This really was the major change that took place via the rebranding effort. Previous to that they had made several changes to their plans that made them much more competitive.
|Setup/Installation Fee||No – eliminated from all plans|
|Free Trial||Yes, Grasshopper offers a 7-Day Free Trial|
|Customer Service||24/7 Good|
Small Business: Unlimited
|Included Phone Numbers(Professional)||
Small Business: 5
|Cost for Additional Phone Numbers||$5 /each per month|
|Local and Toll Free Transfer Fee||$30 – one time fee|
|Vanity Number Fee||$30 – one time fee|
|True 800 Number Fee||$30 – one time fee, but not always available|
What We Like About Grasshopper.com
No Pre-Paid Yearly Plans:
We like the fact that you do not have to commit to a year long pre-paid contract plan to get a low monthly price. Kudos to Grasshopper for this. The other vendors could and should take note of this, and follow suite to truly offer top notch plans to their customers. This is one of our biggest pet peeves with VOIP and cell phone carriers.
Find Me/Follow Me:
Grasshopper offers a really cool feature to allow you to program the days and hours of day you want each phone number tried when using the find me/follow me feature. This offers users allot of flexibility when out of the office.
Additional Incoming Phone Lines:
Grasshopper is only one of a few providers that provide additional incoming phone lines at no additional cost on their Partner and Small Business plans. We believe this is a great move, and all providers should offer this option so that business’s(without additional cost to them) can provide their customers with both a local and toll free method of reaching them.
What We Don’t Like About Grasshopper.com
Unlimited Minutes on all Plans:
Grasshopper now offers unlimited minutes on all plans
No Outbound Internet Faxing:
This may or may not be a big deal to most people, however we see it more as a “gap” in Grasshopper’s offerings. It is a feature offered by the other top 2 providers in the space, and a direction we feel the market is definitely moving towards. They do offer inbound internet fax, which allows you to receive faxes via your phone system without having to have a dedicated line or fax machine. The faxes can be sent to your email or control center, and printed. However, outbound faxing completes the package and allows you to also send faxes from the system, totally eliminating the need for a fax machine or another online faxing service.
No true ACD Queuing:
Again, we doubt this will be a big issue to the Very Small Business/Home Office/Professional or Small Business space, because Grasshopper does provide Hunt group Queuing. This is where a call is routed to a group of people and it will “hunt” through the group until it finds a person who answers the call, or if unanswered for a specified period of time is sent to a designated voicemail. ACD Queuing on the other hand will allow for different variables like time of day, prioritization of staff, and real time intervention by a supervisor. Grasshopper does offer a custom option to program random “rotational” extension calling, but you have to call customer support to have it set up.
Grasshopper.com Review Summary
If you don’t need true ACD Queuing (which Virtual PBX is the only vendor in this space to provide “true” ACD queuing), and outbound Internet Faxing isn’t a big deal for you, then Grasshopper offers solid plans, without having to commit to a year long contract to get discounted pricing. They also now offer unlimited extensions on all of their plans, and all of their plans come with unlimited minutes which is unique compared to any of their competitors for a similarly priced plan.