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Grasshopper Phone Review 2020

Grasshopper.com Phone System
Product: Grasshopper.com
Type: Professional Only

Customer Rating:

Reviewed by:
on: January 1, 2020

Entry Price: $26.00/mo

Grasshopper Review Summary:

Grasshopper is best for those looking for a basic, usage based, virtual PBX system without a lot of frills and no long term contracts needed to get discounted pricing. Those looking for a merchant that offers a pay-as-you-go plan. Grasshopper offers a 7-day free trial of the full version of Grasshopper. Click the orange button above.

Grasshopper.com Pros and Cons


  • Unlimited 3 extensions or more on all plans
  • Additional phone lines on upper plans
  • Unlimited minutes on 3 main plans


  • Highest fees to transfer 800 or local numbers
  • Highest per minute rate
  • No outbound Internet Faxing

Compare Grasshopper to additional VirtualPBX Providers

Grasshopper Pricing

Grasshopper Office Plans
no offering

Grasshopper Professional Plans:
Solo: $26/mo (if billed annually)
Partner: $44/mo (if billed annually)
Small Business: $80/mo (if billed annually)

Detailed Features Grasshopper.com

Grasshopper.com was created through an extensive rebranding effort of what used to be called GotVmail. As part of the rebranding, Grasshopper.com came up with a whole new, much more friendly user interface. This really was the major change that took place via the rebranding effort. Previous to that they had made several changes to their plans that made them much more competitive.

Setup/Installation FeeNo - eliminated from all plans
Cancellation/Deactivation FeeNo
Free TrialYes, Grasshopper offers a 7-Day Free Trial
Customer Service24/7 Good
Included MinutesSolo: Unlimited
Partner: Unlimited
Small Business: Unlimited
Overage Minutes
Included Phone Numbers(Professional)Solo: 1
Partner: 3
Small Business: 5
Cost for Additional Phone Numbers$5 /each per month
Local and Toll Free Transfer Fee$30 - one time fee
Vanity Number Fee$30 - one time fee
True 800 Number Fee$30 - one time fee, but not always available

What We Like About Grasshopper.com

No Pre-Paid Yearly Plans:

We like the fact that you do not have to commit to a year long pre-paid contract plan to get a low monthly price. Kudos to Grasshopper for this. The other vendors could and should take note of this, and follow suite to truly offer top notch plans to their customers. This is one of our biggest pet peeves with VOIP and cell phone carriers.

Find Me/Follow Me:

Grasshopper offers a really cool feature to allow you to program the days and hours of day you want each phone number tried when using the find me/follow me feature. This offers users allot of flexibility when out of the office.

Additional Incoming Phone Lines:

Grasshopper is only one of a few providers that provide additional incoming phone lines at no additional cost on their Partner and Small Business plans. We believe this is a great move, and all providers should offer this option so that business’s(without additional cost to them) can provide their customers with both a local and toll free method of reaching them.

What We Don’t Like About Grasshopper.com

Unlimited Minutes on all Plans:

Grasshopper now offers unlimited minutes on all plans

No Outbound Internet Faxing:

This may or may not be a big deal to most people, however we see it more as a “gap” in Grasshopper’s offerings. It is a feature offered by the other top 2 providers in the space, and a direction we feel the market is definitely moving towards. They do offer inbound internet fax, which allows you to receive faxes via your phone system without having to have a dedicated line or fax machine. The faxes can be sent to your email or control center, and printed. However, outbound faxing completes the package and allows you to also send faxes from the system, totally eliminating the need for a fax machine or another online faxing service.

No true ACD Queuing:

Again, we doubt this will be a big issue to the Very Small Business/Home Office/Professional or Small Business space, because Grasshopper does provide Hunt group Queuing. This is where a call is routed to a group of people and it will “hunt” through the group until it finds a person who answers the call, or if unanswered for a specified period of time is sent to a designated voicemail. ACD Queuing on the other hand will allow for different variables like time of day, prioritization of staff, and real time intervention by a supervisor. Grasshopper does offer a custom option to program random “rotational” extension calling, but you have to call customer support to have it set up.

Grasshopper.com Review Summary

If you don’t need true ACD Queuing (which Virtual PBX is the only vendor in this space to provide “true” ACD queuing), and outbound Internet Faxing isn’t a big deal for you, then Grasshopper offers solid plans, without having to commit to a year long contract to get discounted pricing. They also now offer unlimited extensions on all of their plans, and all of their plans come with unlimited minutes which is unique compared to any of their competitors for a similarly priced plan.

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

Latest posts by Christina Sterling (see all)

Grasshopper Phone Review 2020 Average Customer Rating: 3 from 119 ratings

Grasshopper Phone Review 2020 Customer Reviews

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  1. says

    Grasshopper Phone Review 2020
    Rating: 1

    I am very disappointed. Customer support is terrible and very dishonest. I subscribed fro 24.99 plan and got charged 37.58 every month. When I found a cheaper provider I wanted to port my phone number out from Grasshopper to make sure I keep my business number. I was on the phone for over 2 months every 3-4 days trying to port my number.
    For the last month they promised a refund if they will not be able to port out the number and that was a lie.
    They denied me a refund. I had to just give up my business number.
    I don’t recommend Grasshopper to any small business owner.
    Too much trouble and too expensive too.

  2. says

    Grasshopper Phone Review 2020
    Rating: 1

    NOT RECOMMENDING GRASSHOPPER! I used Grasshopper for over a year, even recommended them to colleagues. I recently called to cancel and they refused to refund my most recent payment which was actually still pending when I called to cancel! ????

  3. says

    Grasshopper Phone Review 2020
    Rating: 1

    I signed up with @grasshopper because I needed so much help as startup business trying to get customers. I was happy with the price and did marketing with my new grasshopper number in all my business cards, flyers, website, all social media channels, AND THEN, after a few months I was told by a customer by email that they had tried so many times to reach me by phone. I was told by @grasshopper that there was setting that needed adjusting and that things were fine now. I wanted to leave and to complain so bad. If you are a business owner, you understand me how hard we work and how much time, money, and effort we put trying to get new customers. This “setting adjustment” was awful for me as a new business owner but I decided to continue with @grasshopper because all my marketing, social media, invoices, website, print, car wrapping already had this @grasshopper number. Just over a month after and I just got another email from a customer that has tried many times to reach me for a job but I never answered back so they went somewhere else. I have not been getting any calls again. I don’t know how many new customers I lost already and as a new business this almost killed my business. I don’t care how much I need to spend in new car wrapping, new work for website, social media changes, new SEO profiles, new flyers and new business cards. I-NEED-TO-GET-AWAY-FROM-THIS-JUNK phone number and I might still be able to rescue my business and actually get phone calls from my customers. Where is the Zero stars option when you need it!!

  4. says

    Grasshopper Phone Review 2020
    Rating: 3

    This is a super-simple system that cannot expand beyond a single level. I signed up for my company of 15+ people in three different regions, thinking callers would call into the main number (Level 1 – West Coast dial 1, East Coast dial 2) and then I could direct callers to each region and then have a greeting for each region (Level 2 – Sales dial 1, Service dial 2, Accounting dial 3, etc.). Nope, no solution. The department extensions don’t have intro greeting capabilities, and the system will not allow you to transfer from 1 grasshopper number to another.

    If you are not planning on growing your company, this is an OK solution, but companies that intend to grow should avoid grasshopper as it isn’t capable of a multi-tiered auto-attendant tree. Not good.

  5. says

    Grasshopper Phone Review 2020
    Rating: 5

    Our entire team works remotely across the US and Grasshopper has been great for us to easily manage incoming calls for all of our departments. Being able to change hours during which calls are forwarded, receiving voicemails via email, and other such features are important to keep both our customers and employees happy. Sales employees particularly appreciate being able to see what numbers were missed calls so that they never miss an opportunity. I’ve rarely had to contact customer service, but when I have, they have been very responsive, friendly, and most of all–helped quickly resolve the issue.

  6. says

    Grasshopper Phone Review 2020
    Rating: 1

    Grasshopper seemed to be a great option for small business with employees working out of their homes and such. However, I found support terribly lacking. Caller ID from the system showed the town name, like a lot of telemarketers have, and I didn’t want that. I contacted support to see if that could be changed. The first email didn’t answer any questions, just send us your PIN number. I did, then they responded answering my questions and that they could fix it. I send them what I wanted, and no response. I followed up a week later again, and no response. If support won’t respond promptly to begin with, this isn’t the company to use if your phone is the lifeline of your business. So I contacted support again to cancel the service, and that they were able to do under three hours.

  7. says

    Grasshopper Phone Review 2020
    Rating: 5

    Works great for my small business to make us seem like we have a larger presence. 2 person company now seems like a legitimate national business.

  8. says

    Grasshopper Phone Review 2020
    Rating: 1

    I recently signed up for service and noticed that the charge on my account was not the same as advertised. I called to inquire about the discrepancy and was informed by DAWN that the additional charges were “taxes and surcharges.” I asked what are the surcharges? She informed me they were federal government taxes. I questioned that, since all taxes would be bundles in taxes and surcharges sounds more like a fee. Next thing I know, I hear music – Dawn placed me on hold without notice or asking me if she could do that – while she looked into my concern.

    After some time passed, Dawn came back and began to say I wanted to get more information on that. I let her know that was very unprofessional for her to put me on hold without letting me know that’s what she was doing. She then said, “maybe you didn’t hear me when I said it.” I explained that I could hear her clearly…that I could hear talking in the background either from colleagues or a tv (if she’s working from home)…I could hear a male voice talking as well…and that I could hear some light music playing.

    Then the phone goes silent and after some time had passed, the call disconnects. I immediately try to call them back, but, another call was coming in. After answering it, it was Dawn calling me back. She mentioned that she hung up because I wasn’t responding to what she was saying and she assumed I couldn’t hear her. I called her out on that. I explained that if anything, she muted the phone so I couldn’t hear anything…held me on the line for a while, then disconnected. I then asked for a supervisor.

    After several minutes, Jessica came on the line. I explained what happened. She apologized, but was very nonchalant about it. So, I honestly don’t think it went anywhere…which is why I’m leaving this complaint…to share my experience.