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Nextiva Review

Nextiva Connect

Product: Nextiva
Type: Professional & Office

Customer Rating:

Reviewed by:
on: November 1, 2017

Entry Price: $8.95/mo

Nextiva Review Summary:

Nextiva offers solid service with no contracts, no setup fees, an unconditional 30 day money back guarantee, and takes pride in the fact that they work hard to provide the best customer experience possible. They provide both Nextva Office and Nextiva Connect, as well as Host Call Center Plans. Nextiva is best for those with limited incoming toll free calls – as each minute will cost 2.5¢.

Nextiva Pro’s and Con’s


  • Unlimited Minutes Plans – Nextiva Connect
  • 24/7 US based Customer Support
  • dedicated porting dept. to port numbers
  • month to month plans – no contracts
  • HD Voice Quality
  • One Toll Free Number plus a local number for each user – Office Plans


  • No Vanity Number Support
  • No Support for Canada
  • Separate Internet Fax Service
  • One Incoming Line – Nextiva Connect
  • 2.5¢ for all Toll Free Minutes


Nextiva Pricing

Nextiva OfficeOffice Pro: from $19.95/mo per User
Office Pro Plus: from $22.95/mo per User
Office Enterprise: from $29.95/mo per User

Nextiva Connect Plans:Connect 100: $8.95/mo* ($12.95/monthly)
Connect 500: $19.95/mo* ($24.95/monthly)
Connect Unlimited: $69.95/mo
*if pre-paid annually

Nextiva Office

Nextiva offers three types of Office plans – Office Pro, Office Pro Plus and Office Enterprise. As you can guess from there names, Office Pro has been designed with the smaller, emerging, entrepreneurial and growing business in mind. Get all the features and flexibility of a larger phone system but at a small business price. Where-as Office Enterprise was designed for larger organizations that need executive level phone service, remote office support, Outlook Integration and Nextiva anywhere features.

Nextiva Office Plans

  • choose your plan

  • Call management and system administration
  • Unlimited calling
    (US Only)
  • Free Local Number
  • Free Toll Free Number
  • Unlimited Virtual Faxing
  • Professionally Recorded Greeting
  • Conference Bridge
  • Nextiva Mobile App
  • Call Recording
  • Silent Monitoring
  • Attendant Console
  • Office Pro Plus

  • from


    per month

  • yes
  • yes
  • yes
  • yes
  • yes
  • 3
  • yes
  • yes
  • no
  • no
  • no
  • Office Enterprise

  • from


    per month

  • yes
  • yes
  • yes
  • yes
  • yes
  • 5
  • yes
  • yes
  • yes
  • yes
  • yes

Nextiva Connect

Nextiva Connect providers a control panel that allows for easy inbound call management for busy business owners on the go. Route calls to any phone, anywhere, anytime. You get one local number and one toll free number with any Connect plan.

Nextica Connect Plans

Nextiva Connect plans and pricing

Detailed Features of Nextiva

Nextiva was founded in 2005 and is based in Scottsdale, AZ. We found it very hard to find much “bad” chatter out there about Nextiva or their product offerings while writing this review, and while that isn’t always an indicator about a company, it does seem like any company’s unhappy customers usually are their most vocal. While talking with Nextiva, they stated that providing top notch customer service is always one of their top priorities.

Although Nextiva may be lacking in the some of the more “advanced” features such as true ACD queuing, and for some reason they aren’t currently offering Vanity Numbers, they do have most of the features any small business will find necessary, and quite a few that are just plain “cool” – such as their Hoteling Guest option.

Setup/Installation FeeNo
Cancellation/Deactivation FeeNo
Free TrialNo
Customer Service6am – 6pm Phoenix, AZ USA time –

with a service after hours to provide 24/7 support
Included Minutes(Connect)Connect 100: 100/month
Connect 500: 500/month
Connect Unlimited: unlimited
Included Minutes(Office)Unlimited Local and Long Distance
No toll Free - all billed at 2.5¢
Overage Minutes(Connect)4.5¢
Overage Minutes(Office)2.5¢ for all toll free minutes
Included Phone Numbers2
Cost for Additional Phone Numbers$4.95/each per month
Extensions(Connect)Connect 100: 10
Connect 500: 20
Connect Unlimited: 100
Local and Toll Free Transfer FeeToll Free: $19.95 one time
Local: $9.95 one time
Vanity Number FeeNot Available
True 800 Number FeeFree - but not always available

What We Like About Nextiva

Unlimited Minutes:

With Nextiva Connect Unlimited you get all the features of a virtual pbx, AND unlimited minutes for as low as $69.95/month. Right now, RingCentral and Phone.com are the only other vendors we have reviewed that offer unlimited minutes.

Nextiva Office provides Flat Rate Plans:

With Nextiva Office you can get flat monthly rate plans based on the number of users/lines you want. You get all of the features of Nextiva Connect(virtual pbx) and Nextiva vFax bundled in as well. You can purchase optional high quality business VoIP phones from Cisco or Polycom.

Customer Support:

This isn’t necessarily a “like” but more of a clarification. Although their website states that they offer customer support from 6am until 6pm Scottsdale AZ, time, and some websites have “dinged” them for not offering 24/7 customer support, they do indeed offer 24/7 support. We had a discussion with the guys at Nextiva and this was one of the topics that we brought up. They stated that they in fact have a service that will answer any calls after the standard 6am to 6pm time-frame and then forward the call the the appropriate support person as necessary. Although this is less than ideal in terms of a true support-desk, they state they are committed to customer support and as their customer base grows and customer support needs change, they will definitely be changing their customer support setup. You can view this as a “like” or “dislike”… we see this as a company making the best use of their current resources, while keeping a finger on the pulse of what’s going on knowing it will have to change at some point in the near future.

Month to Month – No Contracts:

You are not locked into any type of contact if you don’t want one. You can pay month to month and cancel at any time.

Dedicated Porting Department:

They have a department dedicated to porting existing numbers. This makes it easier and quicker to port your existing local and toll free numbers from your existing phone service provider to Nextiva.

What We Don’t Like About Nextiva

Internet Fax as Separate Service:

With Nextiva if you want internet faxing, you must purchase their vFax service in order to get it. This is unfortunate because RingCentral also has a separate faxing solution, however if you purchase any of their hosted pbx solutions you do not have purchase the faxing solution separately in order to get the internet faxing ability.

Only 1 Incoming Line:

Nothing new here! We have “dinged” most of the vendors on this one. Grasshopper is the only two that offers more than 1 incoming line on most of their plans. With most small businesses wanting both an 800 number and a local number, it would be nice to see more vendors offer at least 2 incoming lines as a default without an additional monthly charge being applied… at least at their higher end plans.

Lower Minutes on Nextiva Connect:

Their minutes are little on the lower side until you get to the unlimited plan and then the price is a bit higher.

No Vanity Numbers:

They currently are not offering Vanity Numbers. We find this a bit odd… and does put them a bit at a disadvantage in regards to their competitors who all offer this service. We suspect this will be something they will be offering before long.

No Support for Canada:

Because of the way they support enhanced 911 or E-911 they currently do not support Canada. Phone.com also supports E-911 but does it in a way that also allows them to support Canada customers as well. So there are ways around this.

Nextiva Review Summary

Nextiva is a privately held member of the Unitedweb family of companies. They are a leading provider of cloud-based, VoIP communication services designed for growing small and mid-size businesses across the United States. Their Nextiva Office product is competitively priced and you get their vFax service bundled with it for free, but a significant drawback we see is that they limit you to absolutely no toll free minutes – all toll free minutes are billed at 2.5¢. They also do not provide service outside the United States – unfortunately this means no service to Canada either.

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

Latest posts by Christina Sterling (see all)

Nextiva Review Average Customer Rating: 3 from 9 ratings

Nextiva Review Customer Reviews

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  1. says

    Nextiva Review
    Rating: 1

    Wish I could leave a no star review.

    BUYER BEWARE. This service lost me clients. I expressed a desire to terminate a contract after a terrible, terrible service experience. They said no. Zero communication from my sales rep, Brian Massey. Months went by with zero communication and no resolution. Presented with a compromise that would benefit both parties, they again said no. Too much money to lose, they said. Seems this company sees only in the short term.

    They may have me for the duration of that contract, but they are now losing my other business. AND they will not be invited to bid on my latest project. AND I will make sure that at every opportunity, my friends, colleagues, and anyone who listens are warned about the damage they did to my business.

    Feel free to message me for details. Meanwhile, when looking for a phone service, pass this one by.

  2. says

    Nextiva Review
    Rating: 1

    I am reviewing Nextiva Connect. I don’t know about their other telcom products except fax (which I have and am canceling because it is based antiquated flash tech.). Do not ever sign up for their connect product! It is complete trash. It wouldn’t even let me upload a wav file for my auto attendant, and I tried at least 20 formats of wav. But that is just the beginning. When I tried to cancel, I found absolutely no instructions on how to do so, anywhere. Not in the dashboard, account or ANY of their help documents.

    So I emailed support and they said I have to call (I was still on my trial period!). When I called they said they needed my PIN, but at no point did I ever set one up. They told me to do one within the dashboard but there was no way to set one up, so they told me to call tech support. Tech support was useless until one guy actually researched what they could do to verify my identity. It took me more than 5 calls to cancel and with the last, I was on the phone for more than 30 min.

    After all that, the customer service rep (who was nice and helpful) tried to get me to remove any negative comments I might have written about Nextiva on Facebook. She also tried to sell me another telcom product! This company is horrible.

  3. says

    Nextiva Review
    Rating: 5

    The best VoIP Provider by far. We recently changed from RingCentral after our service went down for two straight weekends.

  4. says

    Nextiva Review
    Rating: 5

    I would like to thank Nextiva for helping me setup the auto attendant feature for our business. It was WAY over my head. This is why I will highly recommend Nextiva to friends and other companies.

  5. says

    Nextiva Review

    Features are good, but the system isn’t as reliable as my previous solution, and the cost is higher. Nextiva charges extra for many things that were standard with Jive. Support is knowledgable, but incompetent with trying to cancel.

  6. says

    Nextiva Review
    Rating: 1

    have regular issues with Nextiva – every time i log on tho their app i hope its going to work. i am getting another efax service for my team and myself as Nextiva is simply way too unreliable.

  7. says

    Nextiva Review

    Have two separate numbers with Nextiva. Their call quality matches the best options on the market at the moment. Has all the features you need for a work from home office. Call waiting, voice mail, caller ID, etc. Coolest feature is the voice to email.

  8. says

    Nextiva Review

    Nextiva seemed like the right choice straight away. The price is right so I signed up for the month to month at first. Process went smooth and easy so decided to upgrade to the Signed 2 year deal that works out cheaper. Voicemail to email is an awesome features but many of them are awesome. Tech support is helpful and knowledgeable. Cheap international calling is a plus. Loving the service! 🙂

  9. says

    Nextiva Review
    Rating: 5

    Competitive rates for international calls and loads of extra features for call forwarding, mobile, etc. The phone lines have stable connections, and calls are forwarded quickly. They also have a nice conferencing feature that is useful for businesses.

  10. says

    Nextiva Review
    Rating: 1

    NEXTIVA service is HORRIBLE!! Several outages throughout the year. Technical Support is the WORST. None of them know what they are doing. I dread having to call them for technical support. Save yourself the aggravation and STAY AWAY from Nextiva!

  11. says

    Nextiva Review
    Rating: 5

    We have recently started using Nextiva Office phone systems and the experience so far has been a pleasant one. The system has cool features and I must admit that I do not even use all of them. What really makes sense for me is the fact that it keeps our entire workforce under just one phone system including the employees who are mobile or work remotely. Keeping a track of the monthly telephone expense is much easier now because there is just one system for voice, text, and fax. There is no set up cost and the company also offers a free trial for one month. Excellent service, indeed!!!

  12. says

    Nextiva Review
    Rating: 1

    Wow, where to start!
    I have been with nextiva for years. their service is good and only experience downtime a couple of times a year. The reason for the low rating is their support team. As they have gotten bigger their support has declined to horrendous. if you are one who can handle the technical issues then i would highly recommend considering nextiva. if you arent a voip expert i would recommend you find another provider