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Onebox Review


Product: Onebox
Type: Professional Only

Customer Rating:

Reviewed by:
on: February 13, 2017

Entry Price: $16.95/mo

OneBox Is Best For:

Unfortunately with Onebox, we simply feel there are better virtual pbx alternatives available that in turn offer better pricing, better features for the price, and better customer service.

OneBox Pro’s and Con’s


  • 2000 minute plan if all you need is call-forwarding & a few other basics


  • Executive plan is 1-person only, call-forwarding system
  • High priced with extra charges
  • No extensions on Executive plan
  • Limited Extensions on other plans

Detailed Features of Onebox

Onebox offers two different types of plans, and that needs to be made clear. They have what they call an “Executive” plan which is really designed for a one-person office. It does not offer you any type of extensions, dial by directory, or automated attendent. It’s basically an answering system with some additional features such as faxing, call fowarding, etc. You can not add a professional greeting to this plan either. In order to get the full benefits of a Virtual PBX, you have to go to their “Receptionist” plan which then starts at $49.95/mo with 2000 minutes, 4 extensions and 2 lines.

Setup/Installation FeeNo
Cancellation/Deactivation FeeNo
Free TrialYes, 30 Day Free Trial or 250 Minutes whichever comes first.
Customer Service24/7 poor (out-sourced with limited knowledge)
Included MinutesExecutive: 100 / 400 / 2,000
Receptionist(2000): 2,000
Receptionist(3000): 3,000
Receptionist(5000): 5,000
Overage MinutesExecutive: 10¢
Receptionist(2000): 4.9¢
Receptionist(3000): 3.9¢
Receptionist(5000): 2.9¢
Included Phone Numbers(Professional)Executive: 1
Receptionist(2000): 2
Receptionist(3000): 2
Receptionist(5000): must call
Cost for Additional Phone Numbers$5 /each per month
ExtensionsExecutive: 0
Receptionist(2000): 4 ($11.95/ea/mo to add w/100 additional minutes)
Receptionist(3000): 10 ($9.95/ea/mo to add w/100 additional minutes)
Receptionist(5000): 20 ($7.95/ea/mo to add w/100 additional minutes)
You can not get extensions with the Executive Plans.
Local and Toll Free Transfer FeeFree
Vanity Number Fee$30 - one time fee
True 800 Number FeeFree - but not always available

What We Like About OneBox

Plenty of Minutes:

They offer 2000 minutes with their Executive, and also with their Receptionist plan, however we feel that for the price the other limitations of the Executive plan remove the benefits of the big minute push. At the Receptionist level again, the price is high when you take into account the limited extensions, cost for additional lines, and higher cost for features such as international virtual phone numbers ($29.99/mo). When you add up the extras, then they become a high-priced option to get the extra minutes.

What We Don’t Like About OneBox

Questionable Customer Service:

Onebox and eVoice Receptinist are both owned by J2 Global Communications. As we were doing this review we had several questions, and made repeated attempts to contact OneBox to get clarification. In some cases we got absolutely no response to multiple attempts. In other attempts it took multiple connections to their “chat-live” to get someone to answer our questions. We then questioned some of the answers we received, and the knowledge level of their customer service reps.

We question the customer service commitment when we could not get our pre-sales questions answered from either of the J2 Global Comminications companies. It may not be an issue, for you, but it is something to definately be aware of. If you are told one thing in a pre-sales chat and then find out something completely different after you have purchased the product, you may not have alot of options – remember they don’t offer a free trial of any kind.

Previous BBB Rating of “F”(now upgraded to B+):

Onebox has a Better Business Rating of “F”. In researching the complaints, most involve billing disputes or difficulty canceling accounts, while others allege excessive customer service hold times of over 10 minutes to up to several hours to speak to a customer service representative. Other complaints allege that the services do not work as advertised and are not billed as advertised and when customers complain the company simply cancels their service. We attribute the upgrade in the BBB rating the their acquistion of My1Voice and MyFax and My1Voice’s previous excellent customer service.

Limited Features on Executive Plan:

We find it odd that they market a plan in this space that in our opinion really isn’t a virtual pbx system, but more of a glorified answering system. Without extensions, automated attendent, and professional type greetings, we don’t see how that plan can be considered a virtual pbx.

Limited Extensions:

As previously mentioned, you can not even get the option of extensions on the Exective plans(least costly), and on the Receptionist plans they are extremely low. Add to that the cost of $11.95 to $7.95 each per month to add them and you are talking some real potential costs as your company grows, or you have separate sales campaigns you may want to track.

Number Porting Issues:

Not all vendors are equal when it comes to leaving them and wanting to take your number with you. You may find you have issues porting your number to another provider when and if you leave Onebox.

OneBox Review Summary

All in all, we don’t feel comfortable recommending Onebox to the small business, home office, or traveling professional space at this time. Considering their previous BBB rating and customer service issues, we just feel there are better alternatives out there right now that offer better pricing, features for the price, and better customer service.
However, if you still wish to find out more about them, you can do so at www.onebox.com.

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

Latest posts by Christina Sterling (see all)

Onebox Review Average Customer Rating: 1 from 48 ratings

Onebox Review Customer Reviews

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  1. says

    Onebox Review
    Rating: 1

    Customer service is horrible. Took 30 min of my life to update payment info on the account.

  2. says

    Onebox Review
    Rating: 1

    We canceled our service but they kept on charging the credit cards for months. We complained to them and the manager said she will look into it and refund. We have been trying to get a refund for all the charges but still haven’t gotten it. It’s been 5 months since have been trying to get a refund for unapproved charges which amount to $3000. Be careful with your credit card information- call to get the credit cards changed if you want to cancel onebox service because otherwise they will just keep on charging and won’t refund.

  3. says

    Onebox Review
    Rating: 1

    This company will cost you more than you think. After several years of decent service our phones started going down for extended periods of time with no warning.. They tell you it may take 3 to 4 weeks to fix. If your business can accept having your phones cut off with no warning for days on end, then you may be happy with OneBox. If it costs you tens of thousands of dollars in business and reputation and it’s no big deal then lucky you and go for a OneBox account. Otherwise I would suggest finding an alternative. Customer service is nothing but a person telling you they are sorry but nothing gets done for days and days. Get a written guarantee that you will be able to take your phone numbers immediately upon request or you will be sorry.

  4. says

    Onebox Review
    Rating: 1

    This site takes a long long time to load…and sometimes doesn’t load at all. It’s awful! If onebox doesn’t get better and STAY better, I’ll be forced to change. I can’t believe I actually pay for this lousy service.

  5. says

    Onebox Review
    Rating: 1

    NEVER sign up for ONEBOX. Be aware that to cancel you have to CALL first of all and speak to someone that cannot understand nor speak English.

    Next, be prepared to give your ONEBOX phone number, your name you signed up for the account under (in case you are in business with another person and cannot remember whose name it is under. Then you have to know your EXACT billing address. Heaven forbid you signed up 2 years ago and cannot remember if you used your office address, your home address, or the home address you are living in now.

    Then you need to know your credit card number AND the phone number you used to sign up as a point of contact. So, if you have 2 cell phones and a business toll free and a business land line and your partner has the same it can take a while to pass the test to cancel. OMGGGGGG! Why can’t I just cancel by clicking cancel right online?

    • says

      Rating: 1

      “Be aware that to cancel you have to CALL first of all and speak to someone that cannot understand nor speak English.”

      I had the same experience. Email seems to be dead on their end, but dealing with them by phone difficult because of their thick accents and enormous number of questions. Plus, in my case, they did not even cancel. They said they canceled and gave me a “confirmation number” but here I have a number of “Past Due” emails in my inbox. I am loathe to call again. Fortunately I removed my cards from the account when canceling so they can go through with their threat to cancel my service, which is exactly what I wanted in the first place.

      Horrendous customer service.

  6. says

    Onebox Review
    Rating: 1

    WARNING This is a scam
    I phoned to inquire about the $81.00 monthly charge which I did not authorize.
    They asked for my credit card number suggesting that would be the ONLY way to locate my account…no name, telephone number, address, email address is associated with my account. The suggestion is that I signed on for this service online but again no information on my account but my credit card number.

  7. says

    Onebox Review
    Rating: 1

    This company has the worst service and user interface. I’ve been with them for years because in the early days of Virtual PBX companies, that backing of J2 Global kept the service stable compared to others. The service though has always been awful. They test and say it works for them and that’s the end. No help. The interface is cumbersome. I tagged on call recording for client interviews and it’s impossible to access the call recordings, listen, or download. Takes forever and setup very cumbersome. Last straw. Looking elsewhere in 2017. Caution- Now everyone answers the phone Evoice. Stay away from eVoice too.

  8. says

    Onebox Review
    Rating: 1

    this company sucks – first of all they are really in INDIA. Secondly they grill you when you need customer service. I agree that there are lots of up-charges. I finally decided to cancel their service and I’m really glad I did.

  9. says

    Onebox Review
    Rating: 1

    Worst in customer service I’ve ever experienced. My email and voicemail service has been down for over a week now, and still no response from customer service.

  10. says

    Onebox Review
    Rating: 1

    Bad customer services.
    They ask to many questions to verify and when I give them the last four of my credit card on file. They say sorry it does not match our records. I have been paying with the same card for years… Dahhh…

  11. says

    Onebox Review
    Rating: 1

    I was with Canada Post and was automatically switched to this service. It simply does not work. I cannot attach files and it kept deleting and then ask for my phone number. I called customer service and the representative had the nerve to tell me that something was wrong with my telephone. I will be filing a report with the Better Business Bureau but not before asking for a refund. Sorry that I could not rate lower.