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PanTerra Networks Review

PanTerra Networks

Product: PanTerra Networks
Type: IT Service Solutions

Rating:

Reviewed by:
on:

Entry Price: No Direct Pricing

PanTerra Networks Review Summary

Panterra Networks delivers a comprehensive suite of cloud-based communications, file sharing, analytics, mobility and contact center solutions for mid-market enterprises. Their core product is CloudUC, a business-class cloud-based unified communications solution that integrates PBX services, collaboration tools (such as IM, video conferencing, and web meeting), file sync and share, mobility, contacts management, and business analytics into a single solution. This eliminates the need for businesses to get multiple cloud services, and helps to lowers operating costs and increase productivity and collaboration within a company.

Pricing

PanTerra Networks offers four plans:
Business Voice
Professional
Enterprise
Contact Center
No pricing information for their plans is currently available on their website.

Features

Business Voice
Cloud PBX
Unlimited Calls
Unlimited Voice Mail
Integrated Softphone
Desktop UCC Client
Unlimited Conference Calls
Secure IM with Presence
Unlimited Call Recording
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Multi-Factor Authentication Security
2 GB SmartBox Storage

Professional
Cloud PBX
Unlimited Calls
Unlimited Voice Mail
Integrated Softphone
Desktop UCC Client
Unlimited Conference Calls
Secure IM with Presence
Digital Fax Support
Unlimited Call Recording
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Salesforce Plugin
Outlook, Google, Yahoo Contact Importing
Full Contact/Group Management
User + Communications Content in Same Cloud
Multiple-Active Device Manager (MADM)
Single Sign On (SSO) Support
Multi-Factor Authentication Security
2 GB SmartBox Storage
Unlimited Users within an Account
Enterprise Account Administration
24/7/365 Live Phone and IM Support
99.999% Reliability/Availability

Enterprise
Unlimited Video Calls
Unlimited Auto Attendants
Unlimited Web Meetings
Unlimited Deskshares
Real-time Business Analytics
Integrated Softphone
Desktop UCC Client
Unlimited Conference Calls
Secure IM with Presence
Digital Fax Support
Cloud PBX
Unlimited Calls
Unlimited Call Recording
Unlimited Voice Mail
Unlimited Call Recording
Digital Fax Support
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Salesforce Plugin
Outlook, Google, Yahoo Contact Importing
Full Contact/Group Management
User + Communications Content in Same Cloud
Multiple-Active Device Manager (MADM)
Single Sign On (SSO) Support
Multi-Factor Authentication Security
2 GB SmartBox Storage
Unlimited Users within an Account
Enterprise Account Administration
24/7/365 Live Phone and IM Support
99.999% Reliability/Availability

Contact Center
Unlimited Contact Center
Unlimited Call Queues
Supervisory Modes – Listen, Whisper, Barge-in
Skills-based Routing
Live-Monitor
Details Reporting
Real-time Business Analytics
Cloud PBX
Integrated Softphone
Unlimited Calls
Desktop UCC Client
Unlimited Call Recording
Unlimited Video Calls
Unlimited Web Meetings
Unlimited Voice Mail
Unlimited Call Recording
Unlimited Auto Attendants
Unlimited Conference Calls
Secure IM with Presence
Digital Fax Support
Mobile App Client
Encryption In-Transit & At-Rest
Outlook Plugin
Salesforce Plugin
Outlook, Google, Yahoo Contact Importing
Full Contact/Group Management
User + Communications Content in Same Cloud
Multiple-Active Device Manager (MADM)
Single Sign On (SSO) Support
Multi-Factor Authentication Security
2 GB SmartBox Storage
Unlimited Users within an Account
Enterprise Account Administration
24/7/365 Live Phone and IM Support
99.999% Reliability/Availability

Pros

Comprehensive set of features
24/7 live customer support
Comprehensive end-user training and help documentation
Plans include secure SmartBox cloud storage
Delivers HIPAA compliant managed cloud services

Cons

No direct pricing available

Bottom Line

PanTerra Networks’ CloudUC is the perfect solution for businesses that require more from their phone solution. With advanced PBX solutions, a comprehensive suite of collaboration tools, secure file sync and share, and real-time business analytics, PanTerra Networks makes sure that your business is well taken care of in all aspects.

PanTerra Networks Review Summary

PanTerra is a flexible phone system service that tailors to your business by integrating with your existing web applications.

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Rebecca Mercado

Rebecca Mercado is a reviewer for VirtualPhoneSystemReviews.com. She has worked in the tech world for a number of years with ISPs before coming to VPSR. When she isn't blogging about technology, you can find her catching up on latest software or taking long walks with her dog Mavis.

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PanTerra Networks Review Average Customer Rating: 3 from 2 ratings

PanTerra Networks Review Customer Reviews

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  1. says

    Subject:
    PanTerra Networks Review
    Rating: 5

    Panterra Networks has worked very well for our firm. We’re a 25 person accounting shop and have had no problems with Panterra. Would recommend.

  2. says

    Subject:
    PanTerra Networks Review
    Rating: 1

    I wish I had nice things to say about Panterra Networks but…alas. My company was lured into a “contract” with Panterra Networks. 1st off they do signature-less contracts. Basically once you verbally say, “yes” then you are locked into the contract in question. This is not Okay at all. Once we decided to move forward (what choice did we have?) Panterra failed to set up our hardware and then went dark for about 6 weeks. After we tried repeatedly to contact them they finally set up our phones and billed us for the 6 weeks that we didn’t even have service. They made it nearly impossible to get those fees waived. After all was said and done they agreed to let us go from their contract AFTER a $200 cancellation fee. If you are dying for phone service and willing to sell your professional, physical, spiritual and financial soul then by all means go with Panterra. If you need ease of mind and assurance that you aren’t getting reemed at every turn then you may want to look into other options.