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Telebroad Review

Telebroad logo

Product: Telebroad
Type: Business VoIP Service

Rating:
Reviewed by:
on: January 17, 2017
Entry Price: $19.95/month

Telebroad Review Summary

Telebroad offers businesses a solid cloud-based phone system that is designed to free them from the limitations and cost of traditional phone systems. Their PBX offering, PBXcellent, comes in three packages that are suitable for startups and small to mid-sized businesses.
 

Pros and Cons

 

Pros:
– Vast range of basic and advanced calling features
– 24/7 Customer support
– No expensive hardware required
– Reliable network
– Portable phone system
– Comes with excellent call center features
– Includes paperless faxing
– Offers broadband service to support phone    system
– Unlimited voicemail and call recording storage
– Contract free
Cons:
– No free trial
– Packages do not cater to larger enterprises
– Click2call functionality works only on Google Chrome web    browser
– Lack of integrations with business apps

 

Pricing

PBXcellent packages:
Starter Package – $129.95/month
Small Office Package – $339.95/month
Mid-sized Office Package – $799.95/month
 

Features

Headquartered in Brooklyn, New York, Telebroad strives to transform business communications by offering their unique solution PBXcellent, a robust, flexible, and feature-rich cloud-based phone system for businesses. Telebroad solutions cater to a number of industries including financial establishments, institutions, healthcare facilities, retail, B2B, non-profit organizations, and more.
 
Setup/Installation Fee: No
Cancellation/Deactivation Fee: No
Free Trial: No
Customer Service: 24/7 Customer Support available
Extensions:
Starter – 3 Employee Extensions, 1 Doorphone
Small Office – 1 Executive Extension, 7 Employee Extensions, 1 Conference Room Extension, 1 Doorphone
Mid-sized Office Package – 2 Executives Extensions, 20 Employee Extensions, 1 Conference Room Extension, 1 Doorphone, 1 Storage Room or Kitchen Extension
Vanity number: Not available
Toll-free number: Available with a flat-rate fee for each number with no per minute charges
Softphone: Yes
E-911: Yes
 

Likes

No contract
Telebroad doesn’t tie customers down with lengthy contracts. This means that if the customer is unhappy with the service, they can conveniently leave without getting charged exorbitant cancellation fees or any unnecessary charges.
 
Customer support
Customers can contact Telebroad’s customer service team 24/7. Alternatively, they offer an online knowledge base that contains a comprehensive list of information and FAQs that will help users address any issues at hand quickly and conveniently.
 
E-fax included in all plans
E-fax is a VoIP features that often comes at an added cost with most business phone solutions. But not at Telebroad. All three PBXcellent plans include E-fax.
 
No installation
There is no installation fee involved with PBXcellent. This is highly ideal for startups or small businesses that want to keep initial costs low.
 

Dislikes

Limited integration with business apps
Integration with CRM applications is popular in today’s business phone services, since many organizations want to make sure all their tools or apps work harmoniously. Unfortunately, Telebroad lacks in this department, as they currently do not offer integration options except for Microsoft Outlook.
 
No free trial
Interested businesses can request a live demo from Telebroad. However, they do not offer a free trial. This can be a downside, considering that many of today’s business VoIP companies usually offer a 30-day free trial so customers can test the service.
 

Telebroad Review Summary

Telebroad’s PBXcellent phone system is an excellent choice for small businesses that want to access enterprise-class features at an affordable rate. While it lacks the extras usually offered by some providers (such as phone system integrations and a free trial) Telebroad has a decent product that can address the common communication woes of businesses.

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Liz Vilchez

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