VirtualPBX Review Summary:
VirtualPBX provides more advanced features such as true ACD Queueing as well as the confidence in knowing that you are dealing with a company with long-term stability and reliability, and US based customer service. VirtualPBX offers two types of Plans – VirtualPBX Office for more traditional office usage and VirtualPBX AnyWhere Plans for people on the move who just need inbound call routing.
VirtualPBX Pros and Cons
- NEW: 5,000 Minutes on NEW VPBX-UNLIMITED Usage-Based Plan
- FREE VoIP Phones on ALL plans (with annual payment)
- True and most extensive ACD Queueing
- Call identification(business vs personal)
- International Virtual Numbers
- NEW: FREE Call Recording
- Conferencing for each extension owner
- NEW: 2 phone numbers included with each plan
- Unlimited Minutes on all Office Plans
- No “click to call”/”call from web” functionality
How Do VirtualPBX Office Plans Compare?
How Do VirtualPBX AnyWhere Plans Compare?
Dash Basic (Starting at $12.99)
Most Economic Dash Basic is a great plan for businesses with tight budgets
Reliable Built on same Dash Plans platform
Dash Pro (Starting at $26.99)
Flexible Plan most resembling other Dash offers, but with more flexibility on minutes and expandibility
Minutes Increased pool of minutes and local/toll-free numbers
Get unlimited inbound and outbound calling with VirtualPBX’s Office plans. With their office plans VirtualPBX provides the most fully featured, reliable cloud based phone system in the industry. With VirtualPBX Office you will get at least 1 FREE business class VoIP phone, free call recording, free conference calling for up to 10 people, and the most advanced Call Queuing available.
VirtualPBX Office Plans
Route calls to any cell phone or land line for a low cost per minute. What a business class VoIP phone to take calls on when you are in your office? You can get at least 1 free VoIP phone with any plan, and up to a max of 4 free VoIP phones absolutely FREE! Never be out of touch with clients or customers with advanced call routing, free conference calling, and never full mailboxes!
VirtualPBX AnyWhere Plans
Detailed Features VirtualPBX
VirtualPBX is headquartered in San Jose, California and founded in 1997. There is no disputing that VirtualPBX has been doing this longer than any of the other vendors, and because of this they definitely provide the most reliable, redundant, and extensive, feature rich product – and now all of it, at very affordable prices.
|Free Trial||Yes, VirtualPBX Offers 30 Day Free Trial
|Customer Service||24/7 Excellent, In-House (provided by company employees)|
|Included Minutes(AnyWhere)||VPBX-300: 300/mo
VPBX-UNLIMITED: 5,000 local/long distance, 1,000 toll free/month
|Included Minutes(Office)||Unlimited Local/Long Distance
1,000 Toll Free/month
|Overage Minutes(AnyWhere)||VPBX-300: 4.9¢
VPBX-UNLIMITED: 3.9¢ (if over fair usage policy)
|Overage Minutes(Office)||additional toll free minutes 3.9¢ if over fair usage policy|
|Included Phone Numbers||Two: 1 Local plus 1 other inbound number (local or toll free) included in all plans|
|Cost for Additional Phone Numbers||$5.00/each per month|
|Extensions(Office)||1 extension per user
additional extensions cost :
$24.99/month for 1-10 User Plans;
$22.99/mo for 20-User Plan;
$19.99/mo for 50-User Plan
|Local and Toll Free Transfer Fee||$25 - one time fee|
|Vanity Number Fee||$25 - one time fee|
|True 800 Number Fee||$25 - one time fee - but not always available|
What We Like About VirtualPBX
Quality and Reliability:
Because VirtualPBX has been doing this longer than anyone else in the space, they definitely have the Quality and Reliability down to a science. Reliability is not going to be an issue for you with VirtualPBX, but again, don’t overlook that this may come at a cost.
True ACD Queueing:
VirtualPBX definitely defines what True ACD Queueing is, and probably should be at this point. They started it, and by far have the most extensive functionality in this arena. If you need true ACD Queueing and it’s critical to your business, then VirtualPBX will be a the very top of your short list of vendors. NEW: ACD queues are now free on all Flat Rate Plans. Previously cost $15/mo.
When a call is sent to your cell phone via VirtualPBX’s auto attendant, the auto attendant identifies the call as a “business” call so that you know to answer it differently than you would a normal personal call to your cell phone.
FREE Phones with Each Plan:
If you sign up for the annual pricing plans, then you can get free VoIP Phones. There is no other virtual phone service that offers free phones without a special promotion.
Free call recording provided on every plan. Call recording can be be configured so it’s automatic for all calls or manually started by pressing #9. Call Recording can be configured at the extension level and the ACD queue level.
Each extension owner can have their own conference call going on at the same time complete with real-time web monitor showing the caller ID and login time for each attendee to the conference call. A conference log report shows the different attendees for each conference call.
Full repots showing all call activity. All Reports can be exported to CSV file for easy manipulation.
International Virtual Numbers:
Virtual PBX now offers local numbers in other countries. This can benefit your business if you have a customer base, or even employees in another country that you need to communicate with on a regular basis. By adding an International Virtual Number you can totally eliminate the international calling rates to/from that country.! Your customers in the UK for example, could call you without additional charges to them, and reach any of your locations. The same thing applies to any employees you might have in that country – you can now communicate with them any time you need without incurring huge international phone bills. VirtualPBX and Phone.com are the only two merchants to offer this ability.
NO Activation Fee:
Kudos to VirtualPBX! As of November 18, 2008 they have eliminated their $25 Setup/Activation and all upgrade fees! Plus are now offering a Trial Period. We feel this now makes them a “real” offering to the very small/small business market, and a “real” competitor in this space. The only time you will pay a fee is if you want an expedited upgrade – then you’ll pay the $25. If you want VoIP phones, then you will also pay a one-time shipping and handling fee of $12.99 per device ordered for their Polycom IP phones. This is fairly standard, however and most or the merchants we review charge some kind of fee for activating and shipping their VoIP phones. You however do not have to purchase these phones from VirtualPBX but if you do, they come pre-configured and ready to plug in and go! New as of July 17, 2012, you will get anywhere from 1 to 10 FREE VoIP phones based on which plan you purchase now!
What We Don’t Like About VirtualPBX
No “Click-To-Call/Call-From-Web” Functionality:
As of now, VirtualPBX does not offer the ability to add a button or icon to your website that would allow your visitors to call you directly from their PC, by clicking the “call” button.
VirtualPBX Review Summary
Since VirtualPBX has completely redone their pricing, removed their setup/activation fees, and gone to a 30 day free trial they are now a great option in our list of providers, especially if you need true ACD Queueing and the newly added outbound internet faxing!
All in all, if you are in the small business space and find that some of the more advanced features such as the true ACD Queueing are appealing to you, and you want the complete confidence of VirtualPBX’s reliability, you can now get all of this at reasonably priced plans!
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