VirtualPBX Review – Get Free VoIP Phones with Every Plan!

Product: VirtualPBX
Type: Professional & Office

Customer Rating:

Reviewed by:
on: May 12, 2017

Entry Price: $7.99/mo

VirtualPBX Pros and Cons


  • NEW: Unlimited Minutes on NEW UNLIMITED Plan
  • FREE VoIP Phones on ALL plans (with annual payment)
  • True and most extensive ACD Queueing
  • Call identification (business vs personal)
  • International Virtual Numbers
  • NEW: FREE Call Recording
  • Conferencing for each extension owner
  • NEW: 2 or 3 phone numbers included with each plan


  • No “click to call” or “call from web” functionality

VirtualPBX Pricing

Dash Basic (Starting at $12.99)
Most Economic Dash Basic is a great plan for businesses with tight budgets
Reliable Built on same Dash Plans platform

Dash Pro (Starting at $26.99)
Flexible Plan most resembling other Dash offers, but with more flexibility on minutes and expandability
Minutes Increased pool of minutes and local/toll-free numbers

Dash Unlimited (Starting at $34.99)
Flexible Unlimited Continental U.S./Canada & 1000 Toll-Free Minutes
Minutes 3 local or toll-free phone numbers included

VirtualPBX Dash

Route calls to any cell phone or land line for a low cost per minute. What a business class VoIP phone to take calls on when you are in your office? You can get at least 1 free VoIP phone with any plan, and up to a max of 4 free VoIP phones absolutely FREE! Never be out of touch with clients or customers with advanced call routing, free conference calling, and never full mailboxes!

Detailed Features VirtualPBX

VirtualPBX is headquartered in San Jose, California and founded in 1997. There is no disputing that VirtualPBX has been doing this longer than any of the other vendors, and because of this they definitely provide the most reliable, redundant, and extensive, feature rich product – and now all of it, at very affordable prices.

Setup/Installation Fee No
Cancellation/Deactivation Fee No
Free Trial Yes, VirtualPBX Offers 30 Day Free Trial
Customer Service 24/7 Excellent, In-House (provided by company employees)
Included Minutes (Dash) Basic: 1,000/mo
Pro: 2,500/mo
Unlimited: Unlimited continental U.S., 1,000 toll free/month
Overage Minutes (Dash) Basic: 4.9¢
Unlimited: 3.9¢ (if over fair usage policy)
Included Phone Numbers Two: 1 Local plus 1 other inbound number (local or toll free) included in all plans
Cost for Additional Phone Numbers $5.00/each per month
Extensions (Dash) Unlimited
Local and Toll Free Transfer Fee $25 – one time fee
Vanity Number Fee $25 – one time fee
True 800 Number Fee $25 – one time fee – but not always available

What We Like About VirtualPBX

Quality and Reliability:

Because VirtualPBX has been doing this longer than anyone else in the space, they definitely have the Quality and Reliability down to a science. Reliability is not going to be an issue for you with VirtualPBX, but again, don’t overlook that this may come at a cost.

True ACD Queueing:

VirtualPBX definitely defines what True ACD Queueing is, and probably should be at this point. They started it, and by far have the most extensive functionality in this arena. If you need true ACD Queueing and it’s critical to your business, then VirtualPBX will be a the very top of your short list of vendors. NEW: ACD queues are now free on all Flat Rate Plans. Previously cost $15/mo.

Caller Identification:

When a call is sent to your cell phone via VirtualPBX’s auto attendant, the auto attendant identifies the call as a “business” call so that you know to answer it differently than you would a normal personal call to your cell phone.

FREE Phones with Each Plan:

If you sign up for the annual pricing plans, then you can get free VoIP Phones. There is no other virtual phone service that offers free phones without a special promotion.

Call Recording:

Free call recording provided on every plan. Call recording can be be configured so it’s automatic for all calls or manually started by pressing #9. Call Recording can be configured at the extension level and the ACD queue level.

Conference Bridge:

Each extension owner can have their own conference call going on at the same time complete with real-time web monitor showing the caller ID and login time for each attendee to the conference call. A conference log report shows the different attendees for each conference call.

Detailed Reporting:

Full repots showing all call activity. All Reports can be exported to CSV file for easy manipulation.

International Virtual Numbers:

Virtual PBX now offers local numbers in other countries. This can benefit your business if you have a customer base, or even employees in another country that you need to communicate with on a regular basis. By adding an International Virtual Number you can totally eliminate the international calling rates to/from that country.! Your customers in the UK for example, could call you without additional charges to them, and reach any of your locations. The same thing applies to any employees you might have in that country – you can now communicate with them any time you need without incurring huge international phone bills. VirtualPBX and are the only two merchants to offer this ability.

NO Activation Fee:

Kudos to VirtualPBX! As of November 18, 2008 they have eliminated their $25 Setup/Activation and all upgrade fees! Plus are now offering a Trial Period. We feel this now makes them a “real” offering to the very small/small business market, and a “real” competitor in this space. The only time you will pay a fee is if you want an expedited upgrade – then you’ll pay the $25. If you want VoIP phones, then you will also pay a one-time shipping and handling fee of $12.99 per device ordered for their Polycom IP phones. This is fairly standard, however and most or the merchants we review charge some kind of fee for activating and shipping their VoIP phones. You however do not have to purchase these phones from VirtualPBX but if you do, they come pre-configured and ready to plug in and go!

What We Don’t Like About VirtualPBX

No “Click-To-Call/Call-From-Web” Functionality:

As of now, VirtualPBX does not offer the ability to add a button or icon to your website that would allow your visitors to call you directly from their PC, by clicking the “call” button.

VirtualPBX Review Summary

Since VirtualPBX has completely redone their pricing, removed their setup/activation fees, and gone to a 30 day free trial they are now a great option in our list of providers, especially if you need true ACD Queueing and the newly added outbound internet faxing!

All in all, if you are in the small business space and find that some of the more advanced features such as the true ACD Queueing are appealing to you, and you want the complete confidence of VirtualPBX’s reliability, you can now get all of this at reasonably priced plans!

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