“RingCentral Recognized for its Innovative and Comprehensive Business Class Phone Service.”
“RingCentral has proven they are committed to quality and excellence while addressing real needs for their small business customers in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine.
“RingCentral has received INTERNET TELEPHONY magazine’s Product of the Year Award for four consecutive years and has achieved five other awards from TMC over the past two years including INTERNET TELPHONY magazine’s 2008 Excellence Award, Customer Interaction Solutions magazine’s 2008 Innovation Award, Unified Communications Magazine’s 2007 Product of the Year Award, Communications Solutions 2006 Product of the Year Award and TMC Labs’ 2006 INTERNET TELEPHONY Innovation Awards.”
There is no doubt that RingCentral provides a feature rich set of offerings via it’s Online PBX offering, however we are not totally in agreement with ITMag® on their recognition for “innovation”. We have been told by our sources at RingCentral that a big focus for 2009 is their commitment to improving their customer service delivery and quality, which has taken a hit in 2008. These issues with customer service, and no real updates to their service offerings during 2008, are why we have moved them to #2 in our reviews. For a company to truly stay competitive in this market they not only have to be providing top notch customer service, but always anticipating and looking foward to what the future needs of their customers will be, and then providing those services before the customer requests it. Unfortunately we just haven’t seen that level of innovation coming out of RingCentral lately.
This space is changing very rapidly with new providers entering every day that will offer easier, more user friendly, quicker user interfaces, along with a product that has more innovative features, if you do not stay on top of both your marketing and your product offering itself. We feel lately that RingCentral has potentially focused too much attention to their marketing and being the dominate leader, and less to their product offering, and customer service. We hope this focus will shift in 2009, and they will again return to an “innovative” leader not only in marketing their product, but in supporting and advancing it.
To Your Business Success,
The Virtual Phone Systems Team!