RingCentral and Jive operate very differently. RingCentral is a more typical virtual pbx provider, requiring customers to sign a contract for a finite period of time and offering perks accordingly. Jive, on the other hand, has no contracts. This difference means that Jive is able to offer several advantages, including an easy out at any time. But Jive cuts corners in other areas, such as international calling and toll-free plans. RingCentral is more suitable for businesses that want to use toll-free numbers or make or receive calls from outside of the US.
Neither RingCentral nor Jive includes free VoIP phones with their plans. However, Jive does offer free shipping on any initial equipment order, whereas RingCentral charges every time. Jive sells phones in the $70-$150 range from Polycom, Cisco, and Panasonic, while RingCentral has Cisco and Polycom phones in the $100-$350 range. RingCentral also lets customers rent phones for $7-$22/month if they would prefer not to invest in a fleet of phones.
RingCentral has nothing to brag about when it comes to customer service. Although representatives are available 24/7, they are outsourced and cannot provide the level of service US-based operations can. Jive’s US-based customer service is without a doubt a step up.
Both merchants have fair use policies (meant to stop customers from using unlimited plans to fuel call centers and other inappropriately high-volume operations). RingCentral measures “inappropriate use” as customers in the 98th percentile of usage for all customers; it is not clear what the number actually is. Jive, likewise, simply says that customers who “substantially exceed” average use will be subject to termination.
Here’s a good objective look at how RingCentral Office and Jive line up.
Read our full Jive Review
Jive, a relative newcomer on the scene, has no contracts. All of its services occur on a month-to-month basis. This naturally leads to no activation or deactivation fees. Their plans are a great deal inasmuch as they all include fax, analytics, and unlimited calling and extensions. Jive is also cheaper than comparable providers, including RingCentral; 1-4 users cost $29.95 each, 5-9 users are $25.95 each, 10-24 users are $23.95 each, 25-49 users are $21.95 each, and 50-100 users are $19.95 each.
Jive also has excellent US-based customer service and a fully redundant network, meaning customers are protected from outages. But Jive is not without its disadvantages. It does not include any minutes outside of the US, nor does it include any toll-free minutes in its plans. You have to pay for Jive’s mobile app, along with porting in numbers.
Jive Key Features –
- No contract
- No free trial (money-back guarantee instead)
- Unlimited minutes and extensions for all plans
- 24/7 US-based phone support
- User-friendly interface
- Virtual fax included
- No activation or cancellation fees
- Fully redundant network
- Extra charge for mobile app, porting in numbers, and toll-free numbers
- No toll-free minutes included
- No service to Canada
Read our full RingCentral Office Review
RingCentral Office provides unlimited calling and faxing in the US and Canada, with a pricing system that is based on number of users rather than minutes. Each plan includes one local or toll-free main company number, one local or toll-free fax number, and one local number per user. Unlimited minutes come with a base plan starting at $34.99/month for one user and go up from there to $24.99/month per user for 2 – 19 users; $21.99/month per user for 20 – 99 users; and finally to $19.99/month per user for 100+ users.
RingCentral started the move to bundled flat rate plans, and you will see more and more merchants going to these plans now. RingCentral seeing increased competition in this space, but since it features no activation or setup fees, unlimited extensions starting with their four-user plan, and included conference calling, it is still a frontrunner among VoIP providers.
RingCentral Office Key Features –
- Unlimited Calling and faxing in the US and Canada
- Each plan comes bundled with a toll-free main company number, toll-free or local fax number, and one local number per user
- No activation or setup fees
- Unlimited Conferencing
- Busines SMS
- SalesForce.com Integration
- Mobile Apps – Android, iPhone, Blackberry
- Free Implementation advisor on 2+ User RingCentral Office Plan
BOTTOM LINE –
RingCentral and Jive actually have some key things in common. They both have unlimited calling at reasonable rates, no activation fees, and included fax and conference calling. Neither of them offer free phones with plans, but Jive does have free shipping.
For true commitment-phobes who don’t need any international calling, Jive many be the perfect VoIP provider. But, although Jive has its strengths, RingCentral is overall a better option. Their inclusion of toll-free numbers and Canadian calls puts them above Jive, even though Jive’s customer service wins. RingCentral’s bundled plan is also a better deal than Jive can offer for customers who need direct phone numbers rather than extensions for different phones.
Both providers offer unlimited calling, RingCentral has been around for longer than Jive and has built up a better reputation, including an A+ rating from the Better Business Bureau. Jive currently (as of this writing) has an F rating with the Better Business Bureau for failure to respond to a complaint.
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