RingCentral System Wide Service Outage 9/15/2010

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RingCentral

On September 15, RingCentral experienced a system-wide service outage that impacted their customers for hours, and affected its entire customer base.

The outage was explained on their Facebook page as follows: “This morning we experienced a failure of our primary database system. This failure also unexpectedly impacted our backup database. We implemented our disaster recovery system in order to restore your connectivity. The root cause of the failure is currently under investigation here at RingCentral, as well as escalated at Oracle.”

This has prompted us to look at writing an article on reliability, redundancy and fault tolerance, and what it all means.

Be sure to keep your eyes open for it.  You’ll be seeing it real soon!

UPDATE 9/17/2010: Late yesterday RingCentral gave further information on their outage on 9/15/2010. Here is what they posted:
“The outage that occurred on Wednesday from 7:00am – 8:50am PDT was the result of a software error that caused the primary & redundant databases to fail. Systems were restored by activating our standby database systems. Customers experienced a loss of inbound calls and web access to their account. Once the service came back up, it took a number of hours to work through the fax backlog. For most all customers dialtone & outbound calling remained available throughout. It is RingCentral’s policy to do everything possible to prevent any interruption of service to our customers. We understand that RingCentral services are vital to your business and we apologize for the inconvenience. Please know that RingCentral is committed to providing exceptional service and we appreciate your business.”

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Christina Sterling

Editor at VirtualPhoneSystemReviews
Christina is the chief editor at VirtualPhoneSystemReviews.com. In her spare time she is also a web developer and a small business owner. She loves camping, traveling, and all things VoIP related.

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  1. R says

    That is always the problem! They blame everyone else, besides themselves. I would never recommend them to even walk my dogs! Their service is insulting and they outsource horribly! So, as you can see, this is another one of their fake excuses for poor service.