Hosted PBX Terms and Definitions

Virtual phone system terms

Virtual phone systems are rife with emerging and sometimes bizarre terms. The confusion is exacerbated by the fact that some virtual phone companies use the same terms for different things. Don’t worry, though – our handy guide can help you navigate the labyrinth of technical terms. Below you will find some of the most commonly used virtual phone system terms. PBX (Private Branch Exchange): A telephone system just for your business.  The system will allot a certain number of extensions… Continue Reading

What is a SoftPhone?


A softphone is a software program for making telephone calls over the internet using your computer, rather than dedicated hardware and phone lines. A softphone functions as a telephone by using voice over IP (VoIP) technology, and your computer network. Using a headset or a hand-held device, and the numbers on the keyboard to dial, a computer with soft phone software will perform the full range of telephone features available through traditional systems, including teleconferencing and call forwarding. Softphones characteristically… Continue Reading

What is a Virtual Calling Card?


Display your company phone number when calling from your cell phone! Imagine you are a start-up business and that you work from home. You use your home phone line to make business calls. Suddenly, you have turned your home phone into your business phone and all outgoing calls show your home phone number. In the past, many of you have used calling cards to keep customers from knowing that you are calling from your home number. Wouldn’t it be great… Continue Reading

What is a Virtual Phone System?

What is a virtual PBX? First of all, we’re not really fond of the term virtual PBX, or Private Branch Exchange as it’s really known, even though it very accurately describes what a Virtual Phone System is.  Even though I just spelled out what PBX stands for, if you are a typical small business owner much like we are, you still have no idea what it really is, and there in lies the problem with the use of the term… Continue Reading

Virtual Phone System – Glossary of Terms

The terms associated with, and used by various virtual phone systems providers can be confusing and frustrating to understand. Many times they use multiple terms to describe the same thing, or take literary license with a term to make it appear as if they support a feature that they either do not, or maybe only marginally support. We have tried to provide a list of the most common terms used in the industry here.  We will also come back and… Continue Reading