RingCentral Adds ACD Queues(almost) to Their List of Features

As of August 2008, RingCentral has added ACD(Automatic Call Distribution) Queues to their feature list. This is something their customers have been waiting for, and their competitors have been dreading, we’re sure.  While this is a great upgrade to their current offering and a stellar attempt at ACD queuing, there are a few problems that we feel make RingCentral’s offering “almost” an ACD Queue feature offering, but lacks a few key features that ends up religating it to a very… Continue Reading