Outsourcing, or even just working from home, is becoming the norm these days. It offers business access to an enormous and cost-effective talent pool, and offers workers access to countless job opportunities. It’s a win-win situation that is especially helpful for getting small business off the ground.
The rise of outsourcing has come hand-in-hand with the rise of the internet, and, with the internet, the rise of VoIP. Coincidence? Please. VoIP, in large part, was what made working at home in your pajamas (or hiring workers from all over) possible.
Why VoIP Is Great for Outsourcing
VoIP works by using the internet rather than phone lines to transmit audio. The internet is a cheaper, faster, and far newer way to transmit data than phone lines, and therefore using VoIP is also cheaper and faster than using traditional phone connections. VoIP is completely different structurally than landlines as well, which makes it far more practical for long-distance calling.
VoIP extensions can often be added from multiple locations, across state and sometimes even international lines. This is not possible with a traditional business phone system, in which extensions are physically connected to the company phone line. A VoIP network, unlike a traditional network, is hosted on the provider’s equipment and accessible online. Therefore, anyone, anywhere can tap in.
VoIP Call Forwarding
Even mobile and other phones can get VoIP calls via call forwarding. Calls can be forwarded from a VoIP phone to another phone in a far-away location. Not only is this great for outsourcing, it also lends itself for use during business or other travel.
How To Use VoIP To Outsource
If you want to set up a remote team to boost your business, VoIP is the way to go. It can help you overcome many of the hurdles of outsourcing and form a cohesive team, regardless of how far apart everyone actually is.
Setting Up Extensions
The first (obvious) step is to set up extensions for all of your employees. Each employee should have an extension that can be accessed directly through your main line. Most VoIP providers allow dial-by-name as well as traditional extensions, so customers will be able to use their keypads to dial your employee’s name into the phone and get connected to their extension.
Different VoIP providers have different pricing schemes for extensions. Some have a price for each additional extension, while others offer unlimited extensions free of charge.
If you want to get extensions for a small army of employees, consider going with a VoIP provider that makes that cost-effective for you. If you are already stuck with a provider that charges for extensions, you could set up a call-forwarding system to connect your employees to the network (most VoIP providers have free call forwarding).
Once you are all set up, check with your VoIP provider to see if they support conference calling. Conference meetings are an excellent way to make a remote team feel more connected and keep everyone on the same page. Some VoIP providers even offer sophisticated features like screen-sharing and web conferencing, so you can see your employees and their computer screens face-to-face.
With the internet, we can connect to people across the globe in fractions of a second. Whether your workers are full-time remote workers or telecommute a few times a week, VoIP can make the arrangement much easier with its revolutionary approach.